Job Description

Role Responsibilities

BOSM is responsible for managing activities that are part of operations and services in branch and to ensure all tools and infrastructure are always in working order. BOSM must be highly motivated and is required to provide training on controls and procedures including generating constant ideas to help increase productivity and efficiency in branch to ensure branch operations and service run smoothly.

Strategy

• Work closely with Branch Manager to ensure Operations & Service daily KPI is met.
• To liaise with HQ Team for any exceptional, legal, compliance and operational cases to ensure both operational and service activities at branch are managed well.
• Ensure superior customer service, effective and prompt communication and follow-up on all pending matters with customer.

Business

• Provide outstanding customer experience.
• Ensure premises are clean and all equipment/tools are in good & working condition.
• Create a strong workforce by developing competent individuals in the banking operations team
• Ensure control, procedures and processes are adhered diligently.
• Ensure client data is protected and secured in fire resistance vault/cabinet.

Processes

• Ensure branch cash vault, transactional processing documents/instructions, internal sundry and suspense accounts are reconciled and balanced on daily basis.
• Ensure feedback and complaints received from internal and external clients are handled diligently and within TAT.

People & Talent

• Ensure all staff completes e-learning\xe2\x80\x99s according to schedule.
• Perform self-assessment in preparation for CST, CMR, GIA, BNM & Peer Review audit.
• Coach branch tellers on Service and Operational metrics, measurable service standard and teller referrals.

Risk Management

• Prepare audit reports and action plans for all audit findings.
• Check and verify on-boarding applications form on CDD and regulatory aspects.
• Consistently lead daily huddles, weekly/monthly branch meetings and attend concalls organised by stakeholders.

Governance

• Ensure compliance with Group\xe2\x80\x99s standards and regulatory requirements pertaining to Money Laundering and CDD.
• Participate and support the Bank\xe2\x80\x99s effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication.

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Across all department in banks

Qualifications

Training, licenses, memberships and certifications

• Good leadership skills
• Strong communication skills
• Strong negotiation skills
• Ability to multitask
• Good judgement to make decisions in all aspect
• Team player and able to work under pressure
• Strong knowledge on Internal and regulatory process

Our Ideal Candidate

• Managerial Skill

Customer Service

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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