to support our branch operations and ensure excellent service for our customers and their feline companions. If you love cats, have strong leadership skills, are up for challenges, and are keen to learn --
WE WANT YOU! ?
Job Responsibilities
? Assist Branch Manager in daily branch operations and customer service.
? Supervise staff on cat care, grooming, and cleaning standards. Enforce and adhere to each SOP accordingly.
? Provide exceptional customer service to all guests inquiring about the services provided.
? Respond promptly and professionally to telephone calls and email inquiries regarding booking requests or questions.
? Assist customers in selecting appropriate packages based on their specific needs.
? Process bookings and reservations, ensuring accuracy while maintaining confidentiality.
? Prepare invoices and receipts for payment processing and record-keeping purposes.
? Maintain inventory levels and report shortages.
? Ensure cleanliness of lobby, rooms, and common areas.
? Assist and work with the team to achieve daily, weekly, and monthly sales targets.
? Act as person-in-charge when Branch Manager is unavailable.
Requirements
Female
candidates preferred.
Must be a
cat lover
with passion for pet care.
Leadership & KPI-driven
- Ability to lead a team and achieve sales targets
Retail & customer service experience - Understanding of sales and hospitality
Proactive, punctual, and reliable in team supervision.
Social media, photo/video editing
skills are an added advantage.
Diploma
or equivalent (preferred).
Proficiency in Malay & English.
Work Schedule
Rotational shifts, including weekends & public holidays.
Benefits
EPF / SOCSO
Allowances (Travel, Meal, etc.)
Uniform provided
Opportunities for promotion
Professional development
Schedule:
Day shift
Evening shift
Holidays
Rotational shift
Weekend jobs