Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



LOCATIONS

Kuala Lumpur, Petaling Jaya, KLIA, Penang, Kedah, Melaka, Johor Baharu, Kuching, Kota Kinabalu, Tawau



REPORTING TOFacilities Manager



WORKING HOURS

Monday - Friday (10am-7pm) Sat/Sun/PH :

Standby support



OVERVIEW

A Retail Technician installs, maintains, and repairs technical equipment and displays within a retail environment, focusing on ensuring optimal equipment performance, customer assistance with technical issues, and maintaining the visual standards of the store. Key responsibilities include diagnosing and resolving equipment malfunctions, performing break-fix repairs, troubleshooting M&E equipment, and sometimes managing inventory of spare parts. This role demands strong technical aptitude, excellent problem-solving skills, good communication abilities, and often requires physical stamina and the ability to work with hand tools.



DUTIES AND RESPONSIBILITIES

Install, assemble, and maintain technical equipment, fixtures, and displays, including electronic devices, lighting, and promotional signage.

Diagnose and repair faulty equipment, troubleshoot technical issues, and replace worn or broken components to prevent future incidents.

Provide on-site assistance to customers and store staff by helping them understand and operate the equipment.

Manage the inventory of spare parts and supplies, and keep accurate records of all maintenance activities, repairs, and installations.

Follow safety protocols and guidelines while performing tasks and maintain a clean and safe work area.

Interact with Preventive/Corrective Maintenance vendors and monitor their work, sign service reports and perform quality check.

Manage few retails within the 15km radius area. Often required for traveling between different retail locations.



KEY PERFORMANCE MEASURESUninterrupted site operations

100% compliance of site to key client and internal audits

Meet or exceed Client Satisfaction survey targets

Ensure 100% safety and regulatory compliance

Continuously improving service

Vendor Management and Excellent Reporting

KEY COMPETENCIESTechnical Aptitude:

A strong ability to work with and understand various technical equipment and systems.

Problem-Solving Skills:

Excellent ability to diagnose issues, troubleshoot problems, and find effective solutions.

Customer Service:

Strong interpersonal communication skills to effectively assist customers and store staff.

Attention to Detail:

Ability to follow instructions accurately and maintain meticulous records.

Physical Fitness:

Stamina and the ability to perform tasks that may involve lifting or working in various store environments.

Flexibility:

Adaptability to a variety of tasks and changing work environments.

Basic Computer Skills:

For record-keeping, inventory management, and using relevant software.

Driver's License B2 and D:

Often required for traveling between different retail locations.



QUALIFICATION

Vocational Certificate/Diploma in Engineering studies

Minimum 3 years' experience in facilities management or building operations with knowledge of maintenance and services.

Customer oriented, a team player, able to work independently and good interpersonal & leadership skills

Able to work under pressure and in a fast changing environment

Fluent in Bahasa Malaysia and English

Willing to work on shifts/public holidays/weekends



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.