Job Description

Job Purpose

The Bursary Executive is responsible for managing student financial accounts, processing payments, ensuring compliance with university policies, and providing financial-related support to students, parents, and staff. The role involves maintaining accurate financial records, preparing reports, and assisting in collections and adjustments.

Key Responsibilities

1. Student Financial Services

Provide guidance to students and parents on tuition fee structures, payment schedules Respond promptly to inquiries regarding payments, refunds, and outstanding balances.
2. Collections & Cashiering

Collect and issue receipts for tuition fees and other charges (cash, cheque, bank transfer, online payments). Handling day-to-day financial transactions related to student accounts and university fees. The role involves receiving payments, issuing receipts, maintaining accurate financial records, and assisting students and staff with inquiries related to tuition, fees, and other financial matters. Accurately record transactions into the CMS/finance system. Monitor overdue accounts and follow up with students/parents through calls, emails, and reminders. Prepare monthly collection reports and track outstanding balances.
4. Liaison & Coordination

Liaise with students, parents, staff, and external stakeholders regarding financial matters. Escalate unresolved financial issues to the Bursary Manager for further action. The Cashier in the Bursary Office is responsible provide excellent customer service and uphold the university's values in all interactions. Support the Bursary department with additional responsibilities and ad-hoc tasks when necessary. Ability to handle multiple tasks efficiently while remaining calm, focused, and effective under pressure.
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person