Job Description

Job : Operations
Primary Location : Asia-Malaysia-Bukit Jalil KL
Schedule : Full-time
Employee Status : Permanent
Posting Date : 12/Apr/2023, 5:05:39 AM
Unposting Date : Ongoing


The Role Responsibilities Job Role The Name Screening Process sits in the 1st line of Defence within Financial Crime Surveillance Operations (FCSO). The team has the ongoing responsibility to deliver an optimal, efficiency and effective screening solution to monitor Sanctions and AML risks across the organization. The role of Business Analyst is to support the Change portfolio from initial assessment (Line up Work) through to implementation (Deliver the Work). The role requires extensive interaction with Process Owners and Technology to ensure the voice of the customer is understood, solutions are strategic, investments have clear returns (benefits) and align to the priorities of FCSO and the Bank. Strategy

• Keep abreast of market developments (technologies, best practices, competitor strategies)
• Works with Conduct and Financial Crime Compliance (CFCC), Business/Functions and Financial Crime Solutions Operations (AAA, MI, FCC Region / Country / Segment / Function / Group, SPOT, Data Team, Project implementation team) and Technology teams to develop, implement and support the solutions required to manage Sanctions and AML risk. Advises and influences to deliver against FCSO and Bank strategy.

Business

• Review new business requirements that look to leverage the name screening solution and provide solutions where required.
• Assess and understand risk profiles of products, channels, and clients/non-clients to provide name screening solutions.

Process

• Supports the delivery of their product\'s contribution to the Business Plan and QPR scorecard.
• Continuous Backlog management; expressing Backlog items clearly and in a consumable format.
• Lead and facilitate requirements gathering workshops and impact assessment sessions with stakeholders.
• Ensuring business requirements are clearly documented, understood and traceable from requirements to benefits realisation with clear cost, benefit and risk areas.
• Support creation and review of requirement documents, specifications and other product related (input/output) documents.
• Ensure documents owned, reviewed, and approved are in compliance with Bank standards (e.g., Compliance, Ways of Working, Project Management Office).
• Optimize value delivery through continuous improvement, gathering feedback from relevant stakeholders / SMEs / customers and prioritization of backlog.
• Create transparency for backlog item progress, blockers, impediments, dependencies including those relating to cross-QPR, and product value metrics.
• Attend all required ceremonies / events to provide early and continuous feedback and prioritization.
• Working with the Scrum Master and team members to build an empowered, high performing team in a psychologically safe environment.
• Identify all other Business / Functions with dependencies on initiative and engage with Business / Functions representatives.
• For an initiative addressing ERRs, to ensure the plan is aligned to the objectives and the timeline of the committed Treatment Plan. Provide timely status updates for ERRs and potential delays to completion.
• Ensure regular engagement and management of Process Change, Operational and Delivery Risk for their backlog (and all other relevant Risk requirements).

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations with the team and work in collaboration with risk and control partners.

Risk Management

• Strengthen first line operational risk management.
• Ensure new technology products deliver effective management of operational risks in compliance with applicable internal policies, external laws, and regulations at a global level.
• Act to minimize operational loss and audit failures and take proactive measures to respond to matters arising, identify and manage forward looking risks.
• Embed the Group\xe2\x80\x99s values and code of conduct across the function.
• Ensure that Risk Management matters that are brought to the job holder\xe2\x80\x99s attention are subject to direct remedial action and/or ensure adequate reporting to the appropriate Risk Committees.
• Help implement an effective and exemplary risk and control culture (aligned to the Bank\'s risk appetite), with appropriate escalation and guidance to senior management on risks and issues arising.
• Promote an environment of performance, collaboration, and compliance, to ensure issues are raised and blockages are resolved in a timely manner

Governance

• Provide advice, support and input to policy, procedures and standards that provide direction on Change Management.
• Keep track of emerging regulatory expectations in terms of name screening and evaluate the present state of infrastructure and processes to support expectation.
• Strong sense of quality and willingness to raise red flags when outcomes are likely to be compromised by poor delivery.
• Influences pragmatic portfolio prioritization on project / change schedule. Influences decision making of senior stakeholders through articulation of constraints, conflicts, and options.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Help promote, lead, and manage, throughout the Bank the culture and practice of Financial Crime risk management within the letter and spirit of UK Law. This also includes local Laws and Regulations, UK regulations and in accordance with Group standards.

Stakeholders Relations

• Represent the Group on name screening through appropriate relationships with segment / function and other key partners both internally and externally (key regulators, relevant industry, and vendor / user Groups).

Our Ideal Candidate

• Financial Crime risk knowledge in Products would be advantageous.
• Excellent writing skills are a must - communications to senior management and / or regulators.
• Must possess strong leadership qualities, excellent interpersonal skills and cultural awareness and sensitivity.
• Have a good knowledge of the Group, the Policies, Procedures and Standards relating to Enterprise Change Management.
• 5 years of relevant Change management experience - Agile certified preferred.
• Strong analytical and decision-making skills.
• Strong responsibility and organisation skills.
• Excellent negotiation and communication skills - Formal writing skills and verbal communication including presentation skills.
• Strong learner, intellect, and relater. Ability to work independently with minimal supervision and to complete tasks in timely manner.
• Self-motivated and self-reliant, with the ability to provide practical and effective advice. Inclusive style and good listening skills are required. Being able to accept challenge, listen to the other point of view and adapt your approach accordingly is essential.
• Good judgement. Excellent collaborative and team playing skills.
• Diplomacy, empathy and a \'can-do attitude\'.
• Politeness, sensitivity, and the ability to stand your ground gently, but professionally when needed.
• An inquisitive approach to practices, procedures, and specific transactions. Personal authority and integrity, independence, creativity, resourcefulness and resilience.

Role Specific Technical Competencies

• Financial Crime Compliance
• Business Relationship Management
• Operations Experience
• Project / Change Management

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers