Job Description

JOB DESCRIPTION:

Job Title: Business Analyst & Functional Tester

Key Responsibilities:

Business Analyst (BA) Scope of Work:

Be part of an agile team of business analysts to ensure that all business requirements are captured and translated into final implementation.
Understand and analyse business needs, while balancing against to-be system capabilities. Improve on existing gaps within present-day 1View CRM by optimising build specifications of to-be Rubik CRM. To maximise out-of-the-box functionalities and minimise customisations.
To conduct in-depth reviews and discussions with existing business users of CRM, and to acquire detailed understanding of business rules, process / work flows in the context of sales, service and support tasks facilitated by CRM system.
To work with business owners to develop test strategy and related test scenarios and scripts. To work with IT-side test managers to ensure alignment of testing approach and desired outcomes.
The business requirements team is expected to work very closely with Business and IT leads, including stakeholders from sales, service & support channels, product & segment owners, platform and system owners, and senior management in Consumer, Commercial and Transaction Banking.

Functional Tester (FT) Scope of Work:

Execute test scripts, input test data, and test results for one or more test plans, including component, assembly, product, performance, user acceptance
Record problems and issues in accordance with the project\'s problem and issue management plans
Work with the application team to resolve any issues that arise out of the testing process
Participate in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements
Validate product fixes
Inform the test lead/test manager of any issues that may affect the schedule, budget, or quality of the product or the testing process.

Job Specification:

Qualifications (Basic Degree/Diploma etc.):

Basic Degree.

Relevant Work Experience:

Experience in the following roles would be considered a significant advantage:
Business Requirements / Analyst / System Tester role
Project Management role
Related experience in delivering large-scale IT projects with CRM-related experience being a further advantage.

Required Competencies and Skills:

Competencies/Skills:

Ability to document business requirements and test scenarios / strategies / execution for large-scale system or platform transformation
Project management & organisational skillsets and ability to manage multiple workstreams simultaneously while effectively prioritising deliverables
Ability to influence and drive initiatives across key stakeholders
Understanding of banking products, services and functions
Understanding of IT systems and delivery mechanisms.

Tentacle Technologies