Job Description

Key Responsibilities
Requirements Gathering & Analysis

• Collaborate with business stakeholders to elicit, document, and analyze business requirements for IT projects and initiatives

• Conduct workshops, interviews, and focus groups to understand current processes and future needs

• Create detailed functional specifications, user stories, and acceptance criteria

• Translate business requirements into clear technical specifications for development teams

Process Improvement

• Analyze existing business processes and workflows to identify inefficiencies and areas for optimization

• Recommend technology solutions and process improvements that align with business strategy

• Document current state (AS-IS) and future state (TO-BE) processes using appropriate modeling techniques

• Develop business cases and ROI analyses for proposed solutions

Stakeholder Management

• Act as the primary liaison between business units and IT teams

• Facilitate communication and manage expectations across diverse stakeholder groups

• Present findings, recommendations, and project updates to leadership and stakeholders

• Build strong relationships with business partners to understand their strategic objectives

Solution Design & Implementation

• Collaborate with technical teams to design solutions that meet business requirements

• Participate in solution architecture discussions and provide business perspective

• Support User Acceptance Testing (UAT) by developing test scenarios and validating results

• Ensure solutions are delivered on time, within scope, and meet quality standards

Data Analysis & Reporting

• Analyze data to identify trends, patterns, and insights that inform business decisions

• Create dashboards, reports, and visualizations to communicate findings effectively

• Monitor key performance indicators (KPIs) and metrics to measure solution effectiveness

• Provide analytical support for strategic initiatives and decision-making

Documentation & Knowledge Management

• Maintain comprehensive documentation including requirements, process flows, and system specifications

• Create user guides, training materials, and knowledge base articles

• Ensure documentation is accurate, up-to-date, and accessible to relevant stakeholders

• Contribute to the continuous improvement of BA practices and methodologies

Required Qualifications
Education & Experience

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field

• 8-10 years of experience as a Business Analyst, preferably in an FMCG environment

• Proven track record of successfully delivering IT projects from requirements through implementation

Technical Skills

• Strong understanding of software development lifecycle (SDLC) and agile methodologies (Scrum, Kanban)

• Proficiency in business analysis tools and techniques (process modeling, use cases, user stories)

• Experience with requirements management tools (e.g., Jira, Azure DevOps, Confluence)

Professional Skills

• Excellent analytical and problem-solving abilities

• Proactively manage and collaborate with key stakeholders

• Strong written and verbal communication skills

• Ability to translate complex technical concepts for non-technical audiences

• Exceptional attention to detail and organizational skills

• Proven ability to manage multiple priorities and projects simultaneously

Preferred Qualifications

• Professional certification such as CBAP (Certified Business Analysis Professional), PMI-PBA, or similar

• Experience in Agile/Scrum environments with certification (CSM, CSPO)

• Knowledge of enterprise systems (SAP, SFCC,etc.)

• Exposure to emerging technologies (AI, automation, cloud solutions)

• Experience in the beauty, retail, or consumer goods industry

Key Competencies

• Analytical Thinking: Ability to break down complex problems and identify innovative solutions

• Stakeholder Management: Skilled at building relationships and managing diverse stakeholder expectations

• Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities

• Collaboration: Team player who works effectively across organizational boundaries

• Business Acumen: Understanding of business strategy and how technology enables business objectives

• Continuous Learning: Commitment to staying current with industry trends and best practices

Skills Required