Job Description

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We are looking for an experienced Business Analyst to join our team. The ideal candidate will have strong analytical, communication, and stakeholder management skills, with proven experience in insurance systems and cross-functional collaboration. Proficiency in Thai and Mandarin is required to support regional stakeholders
1. Requirement Gathering and Analysis

• Collaborate with stakeholders to understand business needs, pain points, and objectives.
• Conduct workshops, interviews, and surveys to gather detailed requirements.
• Analyze and document business processes, workflows, and system interactions.

2. Solution Design and Documentation

• Translate business requirements into clear and concise functional specifications.
• Work with technical teams to design solutions that meet business needs.
• Create use cases, user stories, process flows, and wireframes to communicate requirements effectively.

3. Stakeholder Management

• Act as a liaison between business units, technical teams, and project managers.
• Manage stakeholder expectations and ensure alignment throughout the project lifecycle.
• Provide regular updates and reports on project progress and challenges.

4. Testing and Quality Assurance

• Collaborate with QA teams to develop test plans, test cases, and scenarios.
• Participate in User Acceptance Testing (UAT) to ensure solutions meet business requirements.
• Identify and resolve defects or issues during the testing phase.

5. Change Management and Training (if applicable)

• Support change management efforts by preparing training materials and conducting user training sessions.
• Assist in the adoption of new systems and processes by providing post-implementation support.
• Address user concerns and feedback to ensure smooth transitions.

Qualifications:

• Bachelor's degree or higher in Information Technology or a related discipline.
• Minimum 4 years of Business Analyst experience, preferably in enterprise or insurance-related projects.
• At least 2 years of experience in the insurance industry, specifically in insurance claims.
• Strong technical understanding, with the ability to communicate effectively with technical teams.
• Exposure to project management activities and ability to assist Project Managers as needed.
• Willingness to travel to client sites based on project needs.
• Proficient in Thai and Mandarin, with strong verbal and written communication skills in both languages.
• Strong analytical, problem-solving, and documentation skills.

Preferred Qualifications:

• Experience with Microsoft Dynamics 365 CRM (D365 CRM) is preferred but not mandatory.
• Prior experience working in regional or cross-border projects will be an advantage.

Beyondsoft (Malaysia) Sdn. Bhd. is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds--regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait--can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.
Employment offers from Beyondsoft (Malaysia) Sdn. Bhd. are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft (Malaysia) Sdn. Bhd. does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process
About Us:
Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.
For more information, please visit www.beyondsoft.com

Skills Required