Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title \xe2\x80\xa2 Business Analyst, Transformation & Change



What is the opportunity?

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements \xe2\x80\x93 income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our \xe2\x80\x98centres of excellence\xe2\x80\x99 and to implement/leverage standard processes globally.

Transformation and Change (T&C) teams objective is to enhance the scalability of our global operations, improve service quality via our \xe2\x80\x98centers of excellence\xe2\x80\x99 and to implement/leverage standard processes globally.

As a Business Analyst, you will be will be required to will be required to own, lead and oversee key transformational projects within Client Operations Malaysia, ensure strategic goals or objectives are accomplished within approved time frames, scope and budget. Independently manage time critical projects, provide support to requirement gathering, post deployment support and maintenance.

Region: Lux

Working hours: 1:00PM - 10:00PM

What will you do?

Plan and manage delivery of key transformational projects, including gathering of business requirements, scope and deliverables by ensuring risk assessments and contingency plans are identified.

Establish and lead program/ project teams by setting out vision and case for change. Develop team ways of working, encourage collaboration, and create an atmosphere for high-performing teams

Actively participate and drive key strategic projects within Client operations with the objective to improve and transform operations

Support existing/New process maintenance and development

Manage relationships and communications with all key project stakeholders and sponsors.

What do you need to succeed?

Must-have

Bachelor Degree in Engineering, Finance, Mathematics or MBA

6-10 Years of experience in Process Transformation, Process Automation, Operational Excellence and Quality.

Driving enterprise transformation projects using levers like Lean six sigma, process reengineering and Agile methodologies.

Experience leading projects, usually involving large cross-enterprise teams across multiple disciplines and of a business functional unit significance.

Proficiency in written and spoken English.

Experience in Banking, Finance, IT enabled services(BPO).

Understanding of Lean- Six Sigma and agile methodologies.

Nice-to-have

Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap.

Should have participated/delivered large scale end-end Transformation projects.

Experience in drafting proposals and business cases for sponsorship from Senior Leadership teams.

Hands-on experience in end-user requirement gathering, creating user-stories for developers, creation and execution of test cases aligned with end-user requirement.

Well versed with latest Digital technologies and automation tools relevant to financial industry.

Knowledge of Macro (VBA), Python will an added advantage.

Lean and Six sigma certification will be added advantage.

Know-how of agile methodology and tools will be added advantage.

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.

Leaders who support your development through coaching and managing opportunities.

A world-class training program in financial services.

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Summary

Address: Cyberjaya, Selangor, Malaysia

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-04-27

Application Deadline: 2023-05-20

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada