Job Description

We're Pixalink, a leading customer loyalty solution provider in Malaysia dedicated to helping businesses, from F&B to retail and healthcare,

engage and retain their customers

with cutting-edge, user-friendly technology.

What you'll be doing

1. Handling Client Onboarding Process

Collect & organize information from clients Use Excel, Hubspot, WhatsApp to lias with client's requirement Prepare onboarding guideline to client according to software SOP Demo & teach client on the settings and configuration of the software
2. Documenting SOP

Submit ticket to tech team for any issue Enhance the SOP for client onboarding and support Make SOP simple, easy and readable for any business owners or user of the system
3. Customer Services

Coordinate with client for any support Assist client with settings and configuration Monitor and follow up with client for updates, issues or requests
4. Administrative Support

Manage office supplies and daily admin tasks Arrange meetings, bookings, and visitor reception Assist in department events and team activities

What we're looking for

Currently pursuing a Degree in International Business, Business Administration or a related field Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work effectively in a team and collaborate cross-functionally Familiarity with business analysis methodologies and tools Proactive and self-motivated with a keen interest in business operations Proficient in Microsoft Office suite (Excel, PowerPoint, Word) Most importantly: using AI to get the task done properly

Why Intern at Pixalink? ?

Solve Real-World Problems:

We're on a mission to simplify customer loyalty and retention using a B2B2C model. Your work will directly impact how businesses build stronger, long-lasting relationships with their end customers.

Innovate with WhatsApp Automation:

Get hands-on with our

key differentiator

--advanced WhatsApp automation for marketing and customer communication, which is central to our platform in the Malaysian market.

Be a Part of a Comprehensive Solution:

You'll work with a platform that features a customer-facing mini-program/web app, a robust merchant back-office, a full-fledged voucher management system, and powerful data analytics tools.

Experience Scalability & Customization:

We offer tiered solutions from Premium to custom

Enterprise plans

and have in-house development flexibility to build custom features like

gamification

, giving you exposure to a wide range of development challenges.

Impact Customer Retention:

Our tools, like win-back campaigns and a points-based rewards system, are specifically designed to help clients drive business growth and customer loyalty.
Job Type: Internship
Contract length: 6 months

Pay: From RM1,000.00 per month

Benefits:

Work from home
Work Location: In person