Business Banking Commercial Service Centre
Cyberjaya, Malaysia
Job Description
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- You will be attending to customer\xe2\x80\x99s telephone enquiries over a full range of Business Banking products and services.
- You will be attending to customer\xe2\x80\x99s complaint calls and ensure these cases are resolved within the stipulated time by making timely decisions on issues requiring immediate attention.
- Uses Pega to update customer\xe2\x80\x99s telephone enquiries and complaint cases.
- You must demonstrate commitment to the team KPIs and Service Level.
Qualifications
- Able to work in a high pressure environment.
- Excellent communication skills.
- Patient and helpful service attitude.
- Has the capacity to absorb and retain huge amount of information related to the Bank\xe2\x80\x99s products.
- Able to handle ambiguity and solve complex issues.
- Commitment to service excellence.
- Fluent in English, Mandarin and Bahasa Melayu.
Primary Location : Malaysia-Selangor-Cyberjaya
Other Locations : Malaysia
Job : Customer Service
Organization : MAL E2P - Commercial Service Centre (DH)
Schedule : Permanent
: Full-time
Job Posting : 04-Apr-2023, 5:01:05 AM
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Job Detail
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Job IdJD931144
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCyberjaya, Malaysia
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EducationNot mentioned