Job Description

The Business Consulting - Customer Experience Manager role focuses on transforming customer interactions into meaningful and impactful experiences. This position is ideal for individuals passionate about driving change within the professional services industry through strategic consulting and innovative solutions.

• Develop and execute customer experience strategies to enhance client satisfaction and loyalty.
• Conduct in-depth research and analysis to identify customer pain points and improvement opportunities.
• Collaborate with cross-functional teams to implement customer-focused solutions.
• Design and optimize customer journeys to align with business objectives and industry best practices.
• Lead workshops and discussions to gather client requirements and provide actionable insights.
• Monitor and evaluate the effectiveness of customer experience initiatives.
• Provide expert advice to clients on emerging trends and technologies in customer experience.
• Prepare and present detailed reports and recommendations to stakeholders.

Opportunity to work with clients within various sectorsKeen on an agile way of working
A successful Business Consulting - Customer Experience Manager professional should have:

• A degree in business, marketing, or a related field.
• Must have a background in consulting
• Strong analytical skills and the ability to interpret data effectively.
• Excellent communication and presentation skills.
• Knowledge in Agile and/or traditional project management
• Familiarity with customer experience tools and methodologies.
• Knowlegde in Design Thinking, UI/UX

This opportunity is with a large organization in the professional services industry that specializes in delivering tailored consultancy and strategy solutions. The company is well-regarded for its innovative approach and commitment to driving business success for its clients.

• Opportunities for professional growth and development.
• Exposure to work on diverse projects across different industries.
• Collaborative and supportive work environment.

If you are ready to take the next step in your career within the consultancy and strategy space, we encourage you to apply today.

Skills Required