Job Description

:Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our companyxe2x80x99s name is dedicated to our employees. Itxe2x80x99s their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone to grow both personally and professionally. Sound interesting?Then come in and join Malaysia team as Business & CRM Analyst, you will be responsible for leveraging data and analytics to drive customer relationship management strategies. You will play a pivotal role in optimizing CRM systems, integrating data insights, and recommending strategies to enhance customer engagement and retention. Additionally, this position requires a deep understanding of the platforms, strong analytical skills and the ability to translate the data into actionable business recommendations for business growth strategies relevant to the Malaysia Market.Your tasks and responsibilities:

• 1. CRM Strategy, Data Analytics, and System Management
• Market Analytics and Business Reviews:
• Lead the Malaysia healthcare market's business review process by generating actionable insights and analytics.
• Strategic CRM Planning:
• Analyze customer data to design and implement CRM strategies aligned with business objectives, supporting forecasting and strategic planning.
• CRM Platform Optimization:
• Manage and enhance the CRM platform, ensuring data accuracy, seamless utilization of tools, and precise tracking of sales databases and funnels.
• Business Growth Strategy:
• Oversee the Malaysia teamxe2x80x99s growth strategy, driving short- and long-term revenue objectives.
• Work closely with marketing and sales teams to refine customer segmentation, personalize communications, and optimize targeting strategies.
• Develop and maintain performance dashboards, reports, and KPIs to monitor CRM effectiveness and deliver insights to stakeholders.
• Collaborate with sales, business lines, project management, and service teams to maintain high data accuracy in the opportunity pipeline and align organizational goals.
• Update and maintain essential master data, including Price Request Forms (PRF), pricebooks, local costs, and exchange rates.
• FRM, COCIR, IBR, AE360, OneLibrary, PRIMA
• Preferably a Degree in Economics, Business, or IT informatics.
• 3-5 years working experience in corporate / MNC setting.

2. Segmentation and Targetingxc2xb7 Lead and Opportunity Management:Oversee lead generation, opportunity tracking, and installed base management to maximize customer engagement and revenue.xc2xb7 Collaborative Targeting:3. Reporting and Performance Trackingxc2xb7 Dashboards and KPIs:4. Cross-Functional Collaborationxc2xb7 Interdepartmental Coordination:5. SHARE Business Administrationxc2xb7 User Support and Training:Assist with user access, issue resolution, and basic training on Shareville and CPQ platforms (In Vivo and In Vitro).xc2xb7 Data Administration:Create and maintain account data in Shareville while ensuring data accuracy and compliance.xc2xb7 Master Data Management (MDMs):6. Funnel and Application Supportxc2xb7 Application Support:Provide user access, funnel/volume updates, and address quality issues for multiple funnel-related applications:

• 7. Customer Collaboration Support
• Partnership Agreements:
• Assist the Collaboration Manager in preparing and managing collaboration agreements with key customers.

To find out more about the specific business, have a look atYour qualifications and experience:Your attributes and skills:

• Good communication, MS office, excel and PowerPoint skills.
• Ability to cope with fast-paced and pressured work.
• High accuracy and strong attention to detail and a strong analytical mind
• Good organizational skills. Ability to work and collaborate with different team across the company.
• Excellent (spoken and written) communication skills.
• Advance knowledge and skills in Microsoft Office i.e. Powerpoint, Excel
• Knowledge in SAP is preferred.
• Have good time management and interpersonal skills.
• Able to produce satisfactory and consistent results under minimal supervision.

Our global team:We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of whatxe2x80x99s possible in healthcare to help improve peoplexe2x80x99s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture:We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of whatxe2x80x99s possible, to improve peoplexe2x80x99s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click to get started.To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobxe2x80x99s alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Siemens