Job Description

Mohon
Kelayakan
Mandatory

• Diploma or above, 1-2 years in B2B operations or administrative support; preference for cloud industry experience.
• Fresh graduates are also encouraged to apply
• Intermediate Excel skills (formulas, pivot tables), basic PowerPoint proficiency.

Preferred

• Fluent in English and Mandarin (for basic email communication), logical thinker with attention to detail.
• Basic understanding of cloud computing industry, committed to long-term career development.

Tanggungjawab

• Responsible for online operation of the company's various SNS accounts or use LinkedIn and join in various groups to promote and collect customer lists.
• Organize customer lists in various industries and provide them to Sales Executive for follow- up and Sales Executive must feedback customer situations.
• Responsible for docking with the sales team, handling/ response to customer's demand, contract execution follow-up and after-sales problem coordination.
• Use CRM system (such as Salesforce/HubSpot) or google sheet to maintain customer files and generate customer service efficiency reports regularly.
• Process the issuance of customer bills and payment's reminders and top up of payment every month.
• Assist in the preparation of monthly business reports (sales/customer activity), and use Excel to complete basic data analysis (pivot table, VLOOKUP, etc.).
• Support to organize customer information (such as company basic information, transaction records, problem handling status) and other related work.

Manfaat

• Competitive salary package
• Collaborate with professional team to further enhance your skill
• You may request to work from home if needed (subject to approval from your superior)
• EPF SOCSO

Manfaat tambahan

• Commission Payment
• Training Provided

Kemahiran
Digital Marketing Social Media Management Customer Relationship Management (CRM) Market Research Sales Skills Communication Skill Market Analysis
Peringatan Penting
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