Job Description

Great that you\'re thinking about a career with BSI! Purpose of the position: To promote and sell BSI\'s Public Training courses, and grow the public training business performance in Malaysia. Ensure the targeted Public Training courses are converted as planned with the minimum targeted class size and revenue. Your key responsibilities will include, but are not limited to: Attend to existing and potential customers\' inquiries and requests for Public Training courses, from incoming calls, email/web-generated, in a polite manner, and ensure all requests are handled within the targeted lead time, providing relevant information to the client needs, and meeting customer satisfaction Proactively network with existing customers to sell additional applicable or the related training courses. Identify new prospects to grow the BSI customer base through targeted calls to generate sales revenue in line with new business targets. Act on all sales inquiries through systematic follow-up to ensure conversion to sales and revenue. Enroll delegates and provide administrative support to the training operations team Manage potential opportunities within existing accounts and develop a solid pipeline Effective use of internal systems (Salesforce, Outlook, Microsoft Office) Achieving KPIs, based on sales figures and activities. Work with marketing team to ensure adequate advertisement and promotion for public training materialization. About the requirements for the position: At least 2 years of work experience. Strong communication skills with fluent English speaking. Demonstrable self-sufficiency in sales activities. Self-motivated and adaptable to be able to work with minimal supervision. Sound computer skills including working knowledge of Microsoft Office programs is required. Previous experience using a CRM system would be an advantage. A hunger to make sales and learn to grow within a global organization. Strong positive values and behaviors. Ability to build rapport over the phone and maintain relationships. Willingness to learn and develop best practices. Ensure area of responsibility is delivering to plan. Identify & propose changes/solutions to drive and increase targeted delivery. Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business. BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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