Job Description

Attend to incoming call volume and attend to non-voice work such as emails and social media interaction from customers e.g. queries, requests, service appointment, orders and complaints in a timely manner. Make outbound calls to customers & prospect with the aim of service - retention, service follow up, recall campaign, recovery, acquisition, sales - lead generation, sales follow up, walk-in & orders. Ensuring all relevant communications, records and data are updated and recorded in the system. Advising customers on products and services available. Seize opportunity to sell additional services by recognizing opportunities to up-sell; explaining new services/products when the need arises. Inform customers by explaining procedures; answering questions; providing information. Maintain regular and proactive communication with internal colleagues and highlights any concerns to appropriate parties as and when required. Adhere and improve quality performance by adhering to standards and guidelines, recommending improved procedures regularly to Call Centre Manager. Taking initiatives to keep updated with job knowledge by studying new product descriptions, participating in educational opportunities. Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. Enhance organization reputation by accepting ownership for accomplishing new and different tasks, exploring opportunities to add value to job accomplishments by being versatile and flexible. Meet personal/team qualitative and quantitative targets.
Job Type: Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Work from home
Education:

STM/STPM (Preferred)
Experience:

Business Development: 1 year (Preferred)
Work Location: In person