Job Description

Job Overview

As the Business & Operation Support Admin, you will play a pivotal role in supporting both the Business Development (BD) and Operations teams. You will manage business documentation, coordinate leasing and licensing processes, ensure operational compliance, and provide backend support & coordination for outlet and performance monitoring. This position bridges business expansion and daily operations to ensure seamless execution across all Happy Potato outlets.

Key Responsibilities

1.? ?Franchisee & Business Documentation

Prepare and organize all franchise-related documents: LOI, Offer Letters, Franchise Agreements, Leasing Offers (LOO, Tenancy Agreements). Coordinate document stamping, signing, and filing (both physical & digital). Maintain accurate and up-to-date legal and operational records.
2.? ?Leasing & Legal Coordination

Support in reviewing lease terms before legal vetting. Coordinate with legal advisors on franchise, tenancy, and compliance matters. Track tenancy renewals and related deadlines.
3.? ?Licensing & Outlet Setup Applications

Apply for required outlet licenses (business, signage, food handling, premise, etc.). Coordinate landlord permits (move-in/out, loading bay access). Arrange outlet essentials (pest control, oil tank permits, delivery channel setup, POS system creation, WhatsApp group setup). Monitor license renewal timelines.
4.? ?Operational Reporting & Metrics

Maintain and update Master Outlet List and Business Development Generate and track sales reports (daily/weekly/monthly vs forecast). Monitor stock movements, usage variances, and escalate irregularities. Consolidate key performance dashboards for management review. Weekly reporting of leasing progress, outlet developments, and BD conversions.
5.? ?Internal Communication & Scheduling

Act as a liaison between HQ and ground teams to ensure smooth communication. Draft and circulate HQ memos, SOP updates, forms, and reminders. Coordinate and schedule meetings (operations, training, cross-department). Track training schedules, attendance, and maintain meeting minutes. Reminder for operation for all operational & marketing execution.
6.? ?Customer Service Reporting & Resolution

Consolidate customer feedback from WhatsApp, email, social media, Google Reviews, and outlet reports. Maintain a central log of issues, resolutions, and Google review tracking. Coordinate with Operations and Franchisees for issue resolution.

Qualifications & Requirements

Diploma/Degree in Business Administration, Management, or related field. 1-3 years of experience in business/operations support, preferably in retail/F&B. Strong organizational, communication, and multitasking skills. Proficient in MS Office, Google Workspace, and POS systems. Detail-oriented with ability to handle legal/operational documentation. Willing to travel occasionally for outlet setup, inspections, and events.
Job Types: Full-time, Permanent, Contract, Fresh graduate

Pay: RM2,047.37 - RM3,000.00 per month

Benefits:

Additional leave Flexible schedule Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person