Job Description

Executive recruitment company Monroe Consulting Group Malaysia's Logistic Division is partnering with an international 4PL logistics and supply chains company to hire a Business Process Excellence Specialist. The Business Process Excellence (BPE) Specialist is part of the Control Tower team, responsible to drive process efficiency and lead optimization and transformation initiatives within the 4PL Control Tower.
This role will be based in Selangor, Malaysia.
Job Responsibilities:
Process Efficiency & Standardization

• Monitor efficiency of operational process execution
• * Identify and document deviations to both internal process standards as well as customer agreements (e.g. SOPs)
• Manage and oversee the effective implementation of corrective measures in Operations in alignment with operational management and contract management teams, as well as Quality team.
• Act as the overall owner of the Control Tower Change Management process, ensure that all changes (internal / customer facing) are captured, documented and handled in a structured way.

Optimization & Continuous Improvement:

• Accountable to identify potential for improvement and standardization in operational processes and within operational IT solutions, using Lean tools and methodologies (e.g. Kaizen, 5Why etc.)
• Propose measures for efficiency increase, including evaluation of process automation and outsourcing
• Manage the implementation of selected improvement initiatives with internal teams, including estimation of implementation budget and operational run cost. Monitor ROI and efficiency of implemented measures
• Drive a mindset of excellence and continuous improvement in the Control Tower, from operators to regional management teams

Governance & Operational Documentation Management:

• Oversee and guide operational teams in the generation of process documentation (SOPs, Work Instructions, Process Flowcharts) in line with Document Management standards and applicable industry quality standards (e.g. ISO etc.)
• Manage reviews of existing process documentation to ensure that all operational processes are properly documented, trained, and signed off.

Performance Analytics & Operational Excellence:

• Provide guidance to operational teams in the implementation of structured processes to capture, follow up and resolve all operational incidents and non-conformities
• Collaborate with operational teams to drive periodical data analysis on incidents and non-conformities, define corrective and preventive measures and oversee the implementation of action plans

Job Requirements:

• Bachelor's Degree/Master's in Industrial Engineering, Logistics, Supply Chain, or equivalent.
• Lean Six Sigma Green Belt or higher certification preferred.
• 5+ years in process improvement, business transformation, or operational excellence in logistics/4PL/3PL.
• Solid background in control tower models, process improvements, and change management.
• Proficient in project tools such as Visio, data analytics (Excel, Power BI, Tableau) and other methodologies (Agile, PMP).
• Experience with global, multi-client logistics setups.
• Fluent in English & Bahasa Malaysia.

Skills Required