Job Description

Job descriptionWhy join us?Some careers grow faster than others:If you\xe2\x80\x99re looking for further opportunities to develop your career, take the next step in fulfiling your potential right here at HSBC. Wealth & Personal Banking serves more than 50 million customers worldwide with a complete range of Wealth & Personal Banking services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. We are currently seeking a high caliber professional to join our team as Business QA & Testing Analyst.What you\xe2\x80\x99ll do:

• Responsible for coordination Business Testing with the local countries for changes to the digital channels in public website, staff channels and Internet Banking, Share dealing, Mobile and any of WPB applications.
• To ensure these meet customer expectations both internal and external, ensuring defects are identified before release.
• Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements.
• Write and review range of testing documentation.
• Coordinate testing tasks for specific projects, progress issues and escalate where necessary.
• Regularly review testing processes in order to identify ways to improve efficiency.
• Plan and support validation activity for live releases of new services.
• Coordinate activity of testers on multiple projects and provide support/coaching.
• Establish close working relationships within WPB Transformation.
• Work collaboratively with software delivery and change delivery, Marketing and Operational areas.
• Review test documentation and provide coaching and feedback to colleagues.
• Adoption and use of testing standards and processes.
• Chair and attend project update meetings, deliver project updates and escalate any known issues and concerns.
• Adherence to mandatory objectives.
• Alignment of activity to departmental governance.

• Excellent knowledge and experience of the testing process.
• Good knowledge of the digital channels, and strong awareness of customer expectations.
• Excellent awareness of technology and the internet including browsers, operating systems and devices.
• Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
• A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.
• Good communication skills, both written and verbal, to explain complex issues.
• Good decision making skills to be able to evaluate importance of defects found during testing, based on impact.
• Enthusiastic and self-motivated.
• Innovative having the ability to approach things differently or do different things to deliver goals.
• Ability to influence and challenge to ensure that customer needs are represented.

HSBC