Job Description

Business Relationship Manager

Bangsar South, Malaysia / Pune, India

About the role

The business relationship manager (BRM) has shared ownership with the Functional Delivery Lead for both business strategy and business value results. The BRM owns stakeholder relationships and serves as a single point of focus, working to converge functions such as IT, HR, finance, GBS, quality, etc. and one or more lines of business or value streams. This is achieved by stimulating, surfacing, and shaping demand for capabilities and assets, in addition to ensuring that the potential business value from those capabilities and assets are captured, optimized, and recognized.

Through effective relationship management capabilities, the BRM contributes to the business leadership team by actively partnering with business peers to determine strategic direction. They work to identify ways in which the BRM\xe2\x80\x99s function can support and advance business objectives.

Additionally, the BRM shapes business demand into supply by 1) partnering with appropriate resources to facilitate the creation of idea documents, business cases, and value plans; 2) ensuring value optimization and communication; and 3) enabling continuous improvement in all areas and people around them.

Responsibilities

Partner & Relationship Management

• Leveraging the business framework, ensure customers\xe2\x80\x99 current and future needs are met, providing solutions for the desired business outcomes and setting/meeting realistic timelines.
• Ensure conflicting stakeholder requirements are mediated appropriately, handling stakeholders\xe2\x80\x99 complaints and escalations well through a sympathetic (yet formal) process.
• Onboard new leaders, by showing them how we work, what analytics are available, and helping them gain access to and understanding of the analytics

Analytics Community Engagement and Governance

• Actively engage, contribute, and be the go-to analytics community leader for your vertical.
• Stay active in the community to ensure that what individuals in the community are developing compliments, rather than overlaps with other efforts across the business.
• Train and help ensure that data sources being used are approved and being used correctly to keep alignment across all analytics.

Business Architecture & Platforms

• Shape demand from the business to fit into the framework developed by the Analytics Steering Co and work cross functionally with business analysts, engineers, and the IT data team to develop new and improve existing dashboards and technology using the tools available.
• Oversee the governance, maintenance, change and release management services for the solutions in your business domain.

Minimum requirements

• 5+ years of functional experience in a Commercial business function
• 2+ years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives
• Bachelor\'s Degree in computer science or relevant field and/or MBA or related qualification.

Preferred requirements

• Business Relationship Management Professional (BRMP\xc2\xae) preferred
• Certified Business Relationship Manager (CBRM\xc2\xae) preferred
• Master of Business Relationship Management (MBRM\xc2\xae) preferred
• Scrum/Agile development methodologies and project management
• Experience with Power BI capability, functionality, and design
• Alteryx Experience (Core or above Certification preferred)
• Interacting and presenting to senior leadership
• Thinking strategically and persuading and implementing said strategy
• IT lifecycle principles

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