Job Description

Responsibilities:

• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer\xe2\x80\x99s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client\xe2\x80\x99s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Meets all key performance indicators set by the company and client.

Requirements:

• Bachelor\xe2\x80\x99s Degree , Diploma or SPM holders.
• Must have English Language proficiency (reading, writing and oral comprehension)
• Minimum of 1 year work experience in customer service
• SPM holders must have credit in Mathematics and English.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the \xe2\x80\x98extra mile\'
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Decision-making skills and analytical skills are highly needed competencies due to nature of the program
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Job Type: Contract
Contract length: 6 months Pay: RM2,600.00 - RM3,000.00 per month Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• English (Preferred)

Ability to Commute:

• Kuala Lumpur (Required)

Ability to Relocate:

• Kuala Lumpur: Relocate before starting work (Required)