Job Description

Benefits:

• Reputable company
• EPF, SOCSO and EIS contribution
• Sales Commission
• Incentives
• Group Personal Accident Protection
• Outpatient Treatment
• Dental Subsidy
• Annual leave
• Miscellaneous leaves (i.e Compassionate, Marriage, Calamity etc)
• Compassionate Token
• Birthday Gift
• Wedding Cake
• Staff Purchase Discount

Job Requirements:

• At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.
• Minimum 2 years of experience in the same management capacity within the F&B/ retail industry
• Experienced with food safety and inventory management procedures
• Passionate for customer service and sales
• Possess own transportation for outlet visits
• Fluency in Malay and English. Any additional fluency in other local dialects are welcomed.
• Able to work shifts (i.e. morning, afternoon or full (10am-10pm))

:

• The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers\xe2\x80\x99 satisfaction consistently
• Providing leadership and guidance to the team to ensure daily caf\xc3\xa9\xe2\x80\x99s operation are managed effectively and customers\xe2\x80\x99 satisfaction achieved consistently
• Work with the team closely to ensure full compliance of the SOP
• Be responsible, handle / resolve customers\xe2\x80\x99 complaint promptly and courteously
• Responsible for making sure all complaints and feedback are reported to Area Manager (AM) or Senior Area Manager (SAM) in charge immediately for further action
• Be responsible and provide on job training and monitoring to all new and existing staff consistently
• Take responsibilities and monitor the performance and welfare of the staff, Service Coordinator and Supervisor in your team. Making sure they adhere to their job scope, standards and SOP
• Strictly adhere and be compliance to the financial control procedures
• Implementing promotional activities and tracking the results, giving feedback on customers\xe2\x80\x99 comments for improvement
• Work closely with SAM and the team to achieve sales target, cost and wastage reduction guidelines, quality of food and service at zero tolerance on variance and pilferage
• Effective management of the team to ensure an acceptable standards of staff discipline and professionalism is achieved
• To monitor and minimize wastages, breakages, pilferage, food quality and variance

Job Types: Full-time, Permanent Salary: RM3,000.00 - RM3,700.00 per month Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave

Schedule:

• Day shift
• Monday to Friday
• Weekend jobs

Supplemental pay types:

• Commission pay
• Performance bonus

Application Question(s):

• What is your expected salary for this role?
• How soon can you join us? Please cite your notice period.