Call Center Trainer (based In Melaka City) (5 Working Days)
Melaka, Malaysia
Job Description
Mohon
Kelayakan
- At least Diploma in Business Administration or related course.
- Minimum 4 years in providing training in contact center.
- Good knowledge in Singtel Product system and SOP Knowledge.
- Good Computer literacy in Microsoft Office.
- Excellent presentation skills.
- Good customer handling skills.
- Candidate must be willing to work in Melaka City.
POSITION SUMMARY:
- To manage new hires training program with alignment to Singapore sales training curriculum.
- To deliver related training courses to MCC Telesales staff.
- To enhance job knowledge and training skills constantly as an on-going process.
- To be the core trainer for Onboarding Phased Training, refresher training, cross training, new system training, and next gen learning for one or several identified product / hotline group.
- To achieve training effectiveness targets of Level 1 for Training Feedback, Level 2 for Classroom Assessment, and Level 3 for Mock Call passing rate.
- To achieve training productivity targets of Training Days, Calls / Chats Handling, Training Summary Reports, and Operations Attachment.
- To achieve training content and materials development and digitalization conversation targets.
- To complete and pass the trainer upskilling and certification process.
- To execute any improvement project or initiative that is being assigned.
- EPF & SOCSO & PCB
- Dental & Optical Benefits
- Staff activities
- Annual leave
- Medical and Hospitalization Leave
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Job Detail
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Job IdJD871354
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMelaka, Malaysia
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EducationNot mentioned