Job Description

About the job Call Centre Agent (Travel Service)
Job Overview
This role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.
Key Responsibilities

• Handle inbound and outbound calls from customers and clients in a professional and courteous manner.
• Provide accurate information, assistance, and solutions to customer inquiries related to travel services.

Manage and resolve customer complaints or issues efficiently.
Accurately record customer interactions and update relevant systems.
Ensure high-quality service standards and maintain customer satisfaction. * Work on rotational shifts, including nights, weekends, and public holidays.
Requirements

• Excellent command of English (spoken and conversational) required to handle both local and foreign customers.
• Minimum 6 months to 1 year experience in Customer Service or Call Centre (mandatory).
• Education: SPM and above.
• Candidates from insurance or travel industries are an advantage (training provided).

Must be comfortable working in a shift-based schedule.
Strong communication skills, problem-solving ability, and customer-first mindset.

Skills Required