Job Description

Key Job Responsibilities:

To manage and control overall Call Center's daily operations.

To ensure Standard Operation Procedures are adhered to when performing Call Center tasks.

To ensure "Stock Inventory Control" is conducted daily.

To ensure the return of casing by COCO or POPO is done correctly and timely whenever they attend the breakdown services.

To ensure indoor/outdoor 24/7 breakdown service is attended and performed correctly and timely by COCO or POPO.

To ensure all documents related to Call Center operations are collected, compiled, and processed correctly and timely.

To ensure billings are processed and posted on time as stipulated by the management.

To ensure all complaints by customers are properly attended and replied.

To ensure all information or data related to Call Center operations are properly updated and recorded.

To ensure all tasks given under Call Center operations are performed correctly in order to meet all Key Performance Indicators (KPI) as set-up by the company.

Job Type: Full-time

Pay: From RM1,900.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person