Job Description

• Demonstrated experience managing a team of call center representatives, with a particular emphasis on inbound/outbound calls, quality assurance, training, and coaching.
• Proven track record of achieving and exceeding performance goals and KPIs.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with all levels of the organization, customers, and stakeholders.
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
• Experience with call center software (such as call management systems, IVR systems, and screen recording software).
• Experience with project management and process improvement methodologies (such as Six Sigma, Kaizen, or Lean).
• Excellent organizational and time-management skills.
• Ability to work independently and in a team environment.
• Knowledge of foreign language is a plus.
• Must have 2 years sales experience.

• The Call Team Manager will manage a team of representatives who handle inbound and outbound calls to clients.
• The manager will be responsible for managing the team\'s performance, providing regular feedback, delivering training and coaching, and improving workflows.
• Supervising and leading the call team, ensuring they meet performance goals and targets.
• Monitoring calls for quality control, providing feedback, and implementing improvements.
• The successful candidate will also ensure that daily targets and goals are met while maintaining a high level of customer satisfaction.

• Annual leave
• Medical leave

• Performance Bonus
• Training Provided

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