Job Description

Are you passionate about providing exceptional customer service? Do you have a knack for solving problems and a keen interest in the digital industry? If so, we want to hear from you!What We Offer:Job Position: Customer Service Specialist (Cantonese Speaker)Industry: Digital (Printer & Imaging Solutions)Working Hours: Day Shifts Only (Permanent Off day on Sunday)Location: Ara Damansara, Petaling Jaya (Nearby Ara Damansara LRT)Salary: Monthly salary with minimum RM4000 above, plus KPI incentive up to RM200\xef\xb8\x8f Skills & Qualifications:Technical Proficiency: Familiarity with printer hardware and software is a plus.Problem-Solving: Ability to think on your feet and resolve issues quickly.\xef\xb8\x8f Communication: Excellent verbal (Cantonese & English) and written communication skills.Experience: Previous experience in customer service or technical support, preferably in the digital industry. Fresh graduates are welcomed!ResponsibilitiesKey Responsibilities:\xef\xb8\x8f Product Support: Assist customers with printer-related inquiries, troubleshooting, and resolving issues.Communication: Provide prompt and courteous responses to customer emails, calls, and chats.Reporting: Maintain accurate records of customer interactions and feedback.Customer Satisfaction: Ensure a high level of customer satisfaction by going above and beyond in service delivery.BenefitsPerks & Benefits:\xef\xb8\x8f Paid Time Off: Generous vacation days and holidays. (5 working days per week)Growth Opportunities: Professional development and career advancement.Health Coverage: Medical leave entitlementTeam Environment: Work with a supportive and dynamic team.Additional Benefits

• 5 Working Days
• Training Provided
• Staff Activities

SkillsFluent Cantonese Customer Service Communication Skills Problem-Solving Multi-taskingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl