Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

Responsible for maintaining a consistently high standard of operations and customer service within the department and ensuring that all communications relating to the hotel, external and internal, are actioned in a timely and efficient manner.

What will I be doing?

1. Ensure Doubletree Brand Service standards are consistently practiced by all team members.

2. Ensure and maintain the security of information relating to customers and team members in the hotel.

3. Deal efficiently and courteously with all customers\xe2\x80\x99 complaints and ensure that you refer to your Team Leader or Manager when necessary so follow-up is actioned accordingly.

4. Deal efficiently and courteously with all customers\xe2\x80\x99 requests by monitoring and following up with the according team members and correct channels.

5. Maintain a high standard of personal appearance, grooming and hygiene in accordance with the Hotel policy.

6. When dealing with other departments, ensure you use the right channel when advising or requesting items / services for guests.

7. Be fully conversant with all facilities and services provided within the hotel for up-selling and promoting when opportunities arise.

8. Effect the fast and efficient monitoring and follow up of guest requests.

9. Ensure a high level of product knowledge of the hotel and local area.

10. Ensure Front Office Management is kept fully aware of any relevant feedback from customers, team members and other departments.

11. To be fully conversant with the Hotel Emergency and Evacuation procedures.

12. Accurately take room service orders, restaurant reservations and any other guest requests.

13. To be fully conversant with manual Front Office procedures to be used in the event of the Hotel\xe2\x80\x99s systems being off-line.

14. Ensure compliance with all company policies and procedures.

15. Must know all hotel products and services and actively recommend to our guests.

16. Ensure that there is a thorough hand over at the completion of each shift.

17. Be flexible in assisting around different areas of the hotel in response to business and client needs.

18. Ensure accurate and prompt delivery to guest room for all guest requests.

19. To be fully conversant with the hotel location & able to provide guests/ callers the direction to our hotel.

20. Any other duties assigned by Careline Manager/Team Leader and Front Office Management.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

Responsible for maintaining a consistently high standard of operations and customer service within the department and ensuring that all communications relating to the hotel, external and internal, are actioned in a timely and efficient manner.

What will I be doing?

1. Ensure Doubletree Brand Service standards are consistently practiced by all team members.

2. Ensure and maintain the security of information relating to customers and team members in the hotel.

3. Deal efficiently and courteously with all customers\xe2\x80\x99 complaints and ensure that you refer to your Team Leader or Manager when necessary so follow-up is actioned accordingly.

4. Deal efficiently and courteously with all customers\xe2\x80\x99 requests by monitoring and following up with the according team members and correct channels.

5. Maintain a high standard of personal appearance, grooming and hygiene in accordance with the Hotel policy.

6. When dealing with other departments, ensure you use the right channel when advising or requesting items / services for guests.

7. Be fully conversant with all facilities and services provided within the hotel for up-selling and promoting when opportunities arise.

8. Effect the fast and efficient monitoring and follow up of guest requests.

9. Ensure a high level of product knowledge of the hotel and local area.

10. Ensure Front Office Management is kept fully aware of any relevant feedback from customers, team members and other departments.

11. To be fully conversant with the Hotel Emergency and Evacuation procedures.

12. Accurately take room service orders, restaurant reservations and any other guest requests.

13. To be fully conversant with manual Front Office procedures to be used in the event of the Hotel\xe2\x80\x99s systems being off-line.

14. Ensure compliance with all company policies and procedures.

15. Must know all hotel products and services and actively recommend to our guests.

16. Ensure that there is a thorough hand over at the completion of each shift.

17. Be flexible in assisting around different areas of the hotel in response to business and client needs.

18. Ensure accurate and prompt delivery to guest room for all guest requests.

19. To be fully conversant with the hotel location & able to provide guests/ callers the direction to our hotel.

20. Any other duties assigned by Careline Manager/Team Leader and Front Office Management.

Hilton