Job Description

Company DescriptionReady to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We\'re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We\'re a constituent of the FTSE 30 and for more than 125 years we\'ve helped economies and communities flourish - and we\'re not done.Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We\'re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ \'big-thinkers\' and \'can-doers\' that share our purpose #uniquelyexperianRole Summary:This role is expected to lead and drive GFS\' Cash Application Operations, which is part of the Order to Cash function. The role is a fantastic opportunity to be involved in leading transformation, digitalization and automations of transactional processes with stakeholders across different regions.The successful candidate will report to the Order to Cash Manager. The Cash Application Team Lead will be required to streamline and strengthen Cash Application operating rhythm while concurrently manage stakeholders and the team\'s continuous improvement projects. It is a fast-paced environment where attention to detail and commitment to cash accuracy and timeliness is imperative.What you\'ll be doing:

• Ensure team members are being motivated, guided, and supported. Able to communicate effectively at all levels.
• Lead as a role model and instils a robust culture of knowledge sharing and working together for the overall team\'s success.
• Accountable for the delivery of Team KPIs. Manage the team\'s day-to-day operations and administrations to ensure SLAs (receipt postings, adjustments, refunds, queries management) and deadlines are being met and to ensure proper ownership of issues that arise. Proactively communicate and mitigate/ manage escalation risks across all functional stakeholders.
• Lead regular reviews with the Team and Stakeholders and ensure there is action plan to resolve issues and reduce unknown and unapplied receipt open items in the receivable ledger prior to month end close.
• Proactively promote collaborations, alignments and improvements across stakeholders and across regions to work through operational strategies, issues, and process change to support receivable activity i.e. across Order to Cash Team (O2C), Project Managers, Tech Support Team, Empower Team, Global Process Owners (GPO) etc.
• Drive team performance and manage resource planning for growth, succession plan, talent management and retention for Cash Application team.
• Provide active and visible leadership to the Cash Application team, and play an active role in Experian management team, EmpowerPlus, staff meetings and service review meetings.
• Ensure Cash Application operations are operating within the control framework as the 1st line of defense while also ensuring all audit and compliance requirements are adhered to. Monitors and as necessary, provides governance and ensure self and team are adhering to the Experian policy, guidelines, standards while also remain abreast of the status of all compliance activities.
• Develop and drive best practices across all stakeholders to minimize reliance on manual processes, improve accuracy, drive system automation in furtherance of O2C cash strategy.
• Plan and support integrations, centralizations, and digitalization and build into objectives and accountability within the team.
• Acts as a change agent to further grow a continuous improvement culture by influencing staffs at all level on improvement initiatives. Ensures all GFS Expansion project deliverables and outcomes are implemented on time and within scope.
• Tracks and manages post-project/CR implementation performance monitoring; including savings verification and reporting.

QualificationsMore About You:

• Minimum of 4-7 years\' experience working in MNC with minimum 2-3 years in a supervisory or team lead position
• Experience in Account Receivables and/or Credit Management are highly preferred
• Proven track record of process improvement and project management.
• Excellent leadership and people management skills which may include experience in a virtual or remote team environment
• Highly effective oral and written communication skills with the ability to provide a diplomatic but robust challenge to colleagues at all levels where necessary.
• Effective team manager as well as team player; experienced in working with people at all levels in the organization and able to handle high number of stakeholders
• Resilient and durable, able to maintain momentum in the face of obstacles and setbacks.

Additional InformationOur uniqueness is that we truly celebrate yours. Experian\'s culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian\'s strong people first approach is award winning; Great Place To Work\xe2\x84\xa2 in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian\'s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Experian Careers - Creating a better tomorrow together

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