Job Description

Being part of our retail team means that:

• You enjoy working in a customer facing role,
• You are driven by providing excellent customer services,
• You are confident in handling our customer\xe2\x80\x99s money in a fast-paced environment,
• You appreciate diversity and have the necessary skills to communicate effectively when resolving customer concerns,
• You are friendly, collaborative and have a positive attitude.

Responsibility (What you will do on daily basis):

• Interact with customers face to face to receive and process all of Ria\xe2\x80\x99s products such as money transfers, money orders, selling and buying foreign currency.
• Accurately verify or enter the customer\xe2\x80\x99s information on our systems.
• Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.
• Recognize problems, issues or complaints during queries and propose solutions or escalate to the management team.
• Keep up to date with Ria\xe2\x80\x99s products, services, and policies.
• Balance your cash register and prepare cash for bank deposit.
• Prepare your daily transactions record.
• Perform other duties as assigned or requested by your colleagues and superiors.

Requirements (What we will look for you to have):

• Fresh graduate with SPM and above.
• Ability to work flexible schedules, including weekends.
• Some computer knowledge with ability to use MS Word and Excel.
• Cash handling experience is highly preferred.
• Strong customer service skills.
• Your positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding services for the customers.

Job Types: Full-time, Permanent Salary: RM1,500.00 - RM1,699.00 per month Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Attendance bonus
• Overtime pay
• Performance bonus

COVID-19 considerations:
We follow SOP strictly and staff is required to put on face mask on duty. Ability to commute/relocate:

• Puchong: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Money Handling: 1 year (Preferred)