Job Description

CB IB Operations - Branch Operations Operator - NCT

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Job ID:

R0401820

Full/Part-Time:

Full-time

Regular/Temporary:

Regular

Listed:

2025-08-29

Location:

Kuala Lumpur

Position Overview

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Details of the Division and Team:

The Branch Operations Operator is responsible for ensuring timely, complete, and accurate processing of relevant information, including performing all relevant controls within own area of responsibility. They undertake time critical, complex, or regulated tasks and must ensure the timely escalation of operational, regulatory, and other risks to the line manager and functional leads as appropriate.


The Branch Operations Operator may also be responsible for building and managing relationships with the front office and other internal and external parties at an appropriate level, in particular around the more time critical, complex or regulated tasks.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

Flexible work arrangement Corporate group insurance EAP - free and confidential counseling, online work-life resources Comprehensive leave benefits

Your key responsibilities:

Instruction Management

Daily Functions:


Ensure all manual instruction receive via approved HRM channel (MIU application) Record and process HRM as per Key Operation Procedure (KOD) Delegate/send the instruction to respective team/Department Monitor Repair queue and Input manual instruction in dbTrader and submit for approval under 4 eyes check Capture all manual instruction in excel for KRI record and report to Manager Ensure swift and non-swift instruction send to respective team via MIU and EOD reconciliation Create Securities ID/ISIN for new ISIN Ensure Repair queue clear at EOD Attend internal and external client queries Ensure send EOD report to Head of Global Securities Operation Ensure daily task is completed and attend DB checklist daily without fail Ensure clean desk policy followed Keep DB and client information confidential
Monthly Functions:


Prepare and Submit Stamp Duty Listing to Finance Ensure Unit Trust record match with client- Reconciliation report send by Internal TLM team

REPORTING

Monthly Reporting


Prepare and submit MIS Report for GCIX Prepare MIS for GSS and MCD Reporting to be submitted to Finance by BD+3 of new month Prepare the Monthly AUC (Volume & AUC report) File for reporting to Head of Global Securities Operations Prepare TSO Volume Input Template Account Receivable Prepare MIS for Instruction - KRI Provide DFS & Custody Sharing FX Income to Finance Prepare samples for manual hotscan to ERT team Cash Projection Report for Client

BILLING

Monthly Billing


Prepare Transaction, Portfolio Fees and OPE charges for invoices. Collate OPE fees from the relevant team. Prepare and distribute invoice to all client by 10th Business Days of the month and CSDR penalty upon receive invoice from Agent Process receipt of invoice payment received via Online banking Process receipt of invoice payment received in Customer Suspense Payable account Tag and process invoice payment received via Nostro Process invoice payment based on client's Standing Instruction Prepare Outstanding File on monthly basis Inform Client Services to follow up with clients on outstanding/overdue payment Email outstanding billing file to Client Management team and Business (IS) to chase for client's payment Prepare and posting of write-off for outstanding bills > 365 days and provisioning for outstanding bills between 180 days to 365 days Process payment to Bursa Malaysia Depository (7th calendar day) a) Access Fee WEBCDS terminal - ADM b) CDS Account Opening c) CDS Quarterly Fee d) Annual Subscription Fee ADM e) ISS fee f) Transfer fee Process maintenance fee based on instruction by Business team Process TLM Nostro charges based on instruction from GCBC Process payment to LGC Agent upon receipt of invoice Prepare and submit e-invoice data to LHDN on 7th calendar day.
Daily


Reconcile Internal Cash Accounts in TLM - pen note in TLM and send email confirmation to internal TLM team Ensure daily task is completed and tick DB checklist Prepare Cash Projection twice a day and send to client timely. Connect with internal parties and ensure accuracy the data provided by the team before send to client.

STATIC DATA MAINTENANCE

Perform SECM Creation Perform Counterparty Creation Billing system maintenance

OTHER DUTIES

Other duties/ad hoc project that may be assigned by the management/bank Update KOP to incorporate changes within process chain for upload to DB Intranet Ensure completeness, check and control are in place in for billing processing, reconciliations, instruction managements and other functions that may assigned to the team.

Your skills and experience:

Good communication skills in English (oral and written) Actively monitor and priorities all task within role to ensure they are completed in a timely and accurate manner. Provide an excellent level of service and support to our colleagues, internal and external clients, taking ownership of issues arising, as well as developing and maintaining good relationships all around To continually evaluate existing processes, challenging current procedures, and suggesting enhancements as appropriate, in order to improve the processing activities. Understand and ensure compliance with all relevant internal and external rules, guideline/ regulations and procedures that apply to the conduct of the business Bachelor's degree (or equivalent) from an accredited college or university (or equivalent) or equivalent work experience.

How we'll support you:

Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.


Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.


We welcome applications from all people and promote a positive, fair and inclusive work environment.