Job Description

Rentokil Initial is one of the largest business services company with more than 66,000 colleagues worldwide and operates in over 70 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 12 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.


We are looking for a motivated, dynamic B (Service Scheduler / Planner) to join our team based out of our offices in various locations. Your responsibilities will be to plan customer's service appointment, assigned and coordinate with serve team to create optimal service schedule.


To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

Documents verification on the 2nd level To do iCABS Entry for Contract, Job, Product Sales, Trial, PI, Renewal/Change of mode of billing (MOB), Termination/Reduction/Conversion/Product Delivery Print out & process residential contract from apps (include process visit rejection - outcard) Extend or Reject Trial (As per branch request) Cancel Contract/Job/Product Sales (As per branch request) Update account management details for new customers Create new user for MyRentokil or MyInitial for new sales Inform branch after sales entry by Google Drive (Installation & Removal) To perform weekly sales statistics check Process approved CN & DN if attached with termination/reduction form (TRF) only. Add in removal (RM) plan for any new job (Include suspend new job for PC/HY) To update lead conversion into Google Drive To perform month end sales closing

Requirements:

The ideal candidate will possess:

Minimum Diploma/Degree holder in related field Minimum 2 years experience in capacity analyses and service schedule Good communication skills and has the ability to communicate fluently on the phone Good planning and organisational skills with attention to details Ability to priorities tasks with effective time management Able to handle timelines without affecting quality of work Customer oriented Results driven

Highly Desirable:

Excellent attention to detail and negotiation skills Ability to do multitasking job Versatility to build rapport with people at all levels Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage Commercially focused acumen

Benefits:

Rewards and Benefits

Fair and attractive Cash remuneration package which includes base salary Yearly Bonus Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident Clinical Out-patient & Specialist Coverage Dental & Optical Coverage Additional Retirement benefits Staff Purchase Plans Mobile Phone Subsidy and Smart work gadgets/ tools A work environment that is safe, healthy and friendly



You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Service Team.

So, what are you waiting for? Come, let's join our team by APPLYING NOW

Equal Opportunities



Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:



Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam