Job Description

Job Category: Business Development
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Duties and responsibilities
Financial returns:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning.
• Lead hotel renovations and other projects, negotiate contracts, and ensure timely completion of projects within budget.

People:

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments. Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests.

Guest experience:

• Understand and respond to customer's needs and ensure a high level of guest satisfaction.
• Carryout preventive maintenance programme to ensure facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems, and pools).

Responsible business:

• Maintain and order parts and supplies in a timely and efficient manner while minimising waste and maintaining "green" initiatives.
• May be responsible for hotel security to minimise risk of theft, crime and other hazards.
• Perform other duties as assigned. May also serve as manager on duty.

Skills Required