Job Description

You - to break new ground!

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location: Malaysia

What makes us special:

\xe2\x96\xa0 Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

\xe2\x96\xa0 Family-friendliness (e.g. Childcare Center, paternity and maternity)

\xe2\x96\xa0 Diversity & Inclusion (e.g. various initiatives & communities)

\xe2\x96\xa0 Flexible working hours, part-time models, mobile working - location-independent working (e.g. home office)

\xe2\x96\xa0 Individually tailored onboarding program including a mentoring program and sustainable career support with our career model

\xe2\x96\xa0 Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities

\xe2\x96\xa0 Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)

Do you love challenges?

The GSAM is accountable for all aspects of public cloud management in an enterprise environment for NTT DATA Business Solutions. Ensuring public cloud services are delivered in line with global standards, and compliances and available to SLA expectations.

• Reports to Service Owner.
• Works service oriented & globally.
• Operational leadership and authority to issue directives for all locations.
• Manages the operational service execution in a Service Area globally.
• Operational responsibility for the effectiveness, efficiency, and overall quality of delivery in the Service Area.
• Measures and controls internal critical metrics.
• Cooperates with Team Lead in mid-to-long-term resource planning + utilization.
• Plans and defines resource demands in close cooperation with Team Lead + Staffing Manager
• Supports Team Lead in yearly personal reviews & appraisals
• Budget (Profit & Loss) responsibility.
• Approves and rejects time recording
• As a member of the global NTT DATA Business Solutions community, you will be a champion of the organization\'s values and culture, while demonstrating and openly encouraging the behaviors expected from a professional, best-in-class IT team.

Convince us with your potential!

• University degree in Information Technology or any equivalent.
• Min 8+ years of experience in IT Services.
• Proven experience in service delivery area & operation
• Exposure to global area management via oriented services.
• Understanding of Citrix Architecture & Identity Management (IAM)Technology.
• Experience handling global team on technical service area.
• Familiar with global model delivery.
• Certification in ITIL is added values.
• Strong command in English, excellent verbal and presentation skills, great interpersonal skills and experience in international collaboration.
• Willing to work in Cyberjaya, Selangor.
• Able to travel if required.

Any questions?

We look forward to receiving your complete application documents stating your earliest start date.

Get empowered by NTT DATA Business Solutions!

Norshafina Zainuddin

E-Mail: Norshafina.Zainuddin@nttdata.com

We transform. SAP\xc2\xae solutions into Value

Cyberjaya, MY, 63000

Jul 7, 2023

NTT Data