Job Description

Job Objective

The primary purpose of the job is to process Auto claims adjudication work involving liability assessment, handling of third party claims, processing payments, communication via phone with customers, repairers, surveyors and handling all claim related inquiry for Singapore Market.

Duties and Responsibilities

Utilizing acceptable claims handling techniques that are in adherence to SOP by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary

Ensure proper follow up on cases to resolve outstanding issues and to ensure timely processing and closure of claim

Provide timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, responding to incoming inquires according to company policies, following agreed internal and external processes, policies and procedures to ensure quality and service standards are met. This includes all forms of communications to internal and external parties

Maintaining accurate system data and documentation by collecting, recording, analyzing, and summarizing information

Ensure that claims set up and reserves are accurately updated in a timely manner

Skills, Knowledge and Expertise

Ability to prioritize and multi-task effectively in a fast-paced environment

Ability to communicate information clearly and concisely both verbally and in writing

Requires proficiency in Desk Management, phone \xe2\x80\x98etiquette\xe2\x80\x99, time management and dealing with difficult customers

Computer literate; experience with Microsoft Office Products.

Must be willing to work during Malaysia public holiday and perform overtime as and when required due to business requirements.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture