Job Description

About You

Responsible for the overall administration, coordination and end to end P&C claims process function.

Your Day-to-Day

• Expenses Claim Management

• Ensure that all claims are assessed and processed fairly and within the predetermined turnaround time.
• Analyze and validate the expenses reported by employees in their claims to ensure no policy violations.
• Support claim investigation, if required.
• Ensure all claims processes, approvals, and rejections are in compliance with the relevant policies, rules, and regulations. Understanding and application of both regional and country-specific policies is fundamental to this role to ensure no violations.
• Escalate claims that are inaccurate, suspicious, or non-compliance with the Company\'s policies promptly.
• Support and respond to queries correctly and in a timely manner.
• Conduct periodical audit assessment and reporting on claims processing and governance to ensure continuous compliance and improvements in the processes.
• Document and maintain claims records.
• Establish and maintain strong working relationships with local services and COEs.
• Coordinate troubleshooting, decision making, identification and communication of potential issues with the system.

• Ability to converse and communicate in English both written and spoken
• Comprehensive and working knowledge of HRMS systems and proficient in Google Office, especially in Google Sheet.
• Strong in data management & HR processes are added advantage
• Intermediate Google Office/Microsoft Office skills
• Well-organized, meticulous, and detailed oriented with strong verbal and written communication skills

Carsome