Job Description

:

• Lost & Damaged Claims

• Process claims for SPX for loss or damage orders due to logistics related issue
• Claim the claimable for loss or damage orders due to logistics related issue from the external party
• Handle the back and forth disputes for any discrepancies between the company & external party
• Ensure external party provide the Credit Notes/Bank Transfer after concluding the discrepancies
• General

• Investigate claims related to loss, damage, or theft of goods during transportation, reviewing claims to determine their validity
• Process claims / external party invoices according to company policies and procedures, negotiating settlements with customers or clients to resolve claims in a fair and efficient manner
• Liaise with external parties to ensure timely and accurate payment of claims and invoices
• Maintain accurate and up-to-date documentation related to claims, including claim files, correspondence, and reports
• Monitor and analyze claims data to identify trends and patterns, and recommend process improvements to prevent future claims.
• Ensure compliance with all regulatory requirements related to claims handling and processing
• Collaborate with cross-functional stakeholders (mainly Dispute, Payment, Finance and Fraud teams) to ensure a seamless claims process and positive customer experience

• At least 1-2 years of working experience in billing and claim related roles
• Possess high integrity and accountability, with strong negotiation and interpersonal skills
• Outstanding ability in engaging stakeholders for justification
• Good logical thinking, data driven and detailed oriented person
• High proficiency in MS Excel
• Team player, and strong in both written skills and verbal communication

Shopee