Job Description

: * Supervise the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance. : Supervise the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance. Create a high-performing, results-oriented staff through candidate selection, onboarding, ongoing development, and managing individual performance with regular coaching focused on behavior and technical skill sets. Lead and actively contribute to a culture of continuous improvement and ensures utilization of tools and behaviors to foster critical thinking and innovation around problem-solving and development of standard work. Responsible for building and maintaining internal and external customer relationships. Serves as a primary point of contact for claims staff, Logistics personnel, cross-functional stakeholders (Payment, Finance and Fraud teams), as well as 3PLs decision makers. Review internal & cross-functional SOPs and initiates improvement solutions based on business needs to ensure a seamless claims process. Follow up on the claims process and communicate across internal and external stakeholders as and when required to ensure invoices are issued in a timely manner as per agreed terms. Ensure all claimable expenses have been submitted with sufficient evidence to ensure a high approval rate. Provide management oversight of claims files within the unit, and review files to measure data accuracy and quality assurance. Highlight and raise any claims-related issues to management for prompt resolution. Monitor, evaluate and approve, within assigned authority limits, claims settlements and payments. Use common reporting of data analytics to monitor claim production, financial and quality compliance and claim volume trends and results. Data used to communicate team performance relating to production, significant achievements and areas for continuous improvement. Initiate individual training and development needs, as well as coach staff to improve technical expertise within the team. Requirements: At least 5 years of working experience in billing and claim-related roles with at least 2 years of team management experience. Possess high integrity, with strong negotiation and interpersonal skills. Outstanding ability in engaging stakeholders for justification. Good logical thinking and problem-solving skills. Data-driven and detail-oriented person. High proficiency in MS Excel. Team player, and strong in both written skills and verbal communication.