Job Description

Primary Details Time Type: Full time Worker Type: Employee Provide leadership, direction and coordination of operational activities within the team, including driving change and optimize service delivery. Jobs responsible for or involved in all stages of insurance claims handling and settlement including claims processing/data entry, claims customer support, claims adjusting, claims investigations and case management. Responsibilities: Provide recommendations on business improvement plans/strategies. Ensure compliance with QBE policies, procedures and relevant legislations. Maintain product, system and process knowledge . Attend relevant process and other relevant trainings . Contribute to the refinement of processes and procedures to improve systems and procedures. Establish and maintain a good working relationship with stakeholders. Resolve escalated complaints in a timely fashion. Work with stakeholders to maximize opportunities, and achieve operations and service targets. Identify opportunities to increase turnaround time and increase customer retention. Attend management meetings as directed by the management. Delegate workloads if necessary. Manage leave approval and administration . Proactively manage team and area to deliver the operational targets . Prepare and develop action plans to ensure consistent performance and focused development of all team members. Manage approvals and administration of DTRs and leave requests. Provide coaching, mentoring and necessary disciplinary action to all direct reports. Organize and facilitate regular staff meeting. Requirement: At least 1-2 years\' experience in a similar role. With People Management experience who have handled 10 FTES or more is a plus. Experience with Insurance background is an advantage. Customer Service and End to End interaction management experience. Proficiency in MS tools. Excellent verbal and written communication skills (English). Well-developed inter-personal and presentation skills. Problem solving and decision making capability Effective analytical, planning and time management skills. Application Close Date: 29/09/2023 11:59 PM How to Apply: To submit your application, click \'Apply\' and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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