Job Description

About the Role

A claims position, responsible for professionally handling International Program (IP) claims triggered under either master or local policies. These IP claims might also require a sophisticated approach to managing issues with clients, brokers, co-insurers internal stakeholders, network partners and service providers.

To be part of the APAC Corso Claims Team and based in Malaysia, in the professional management of Facultative and Direct insurance claims, on the property and casualty lines of businesses in the region. The role also encompasses feedback to stakeholders in the region.

Main tasks/activities

• Deliver the highest quality claim handling and customer service consistent with the Corporate Solutions\' Claim Commitments and Claim Handling Expectations.
• Direct handle IP claims including DIC/DIL claims.
• Act as a referral for Local Office and Network Partners\' claims.
• Manage the global customer and broker claims relationships.
• Set and maintain appropriate and timely indemnity and expense reserves consistent with CorSo Claims reserve timeliness expectations.
• Proactive file/diary management.
• Keep Claim Management and Internal Stakeholders aware of loss potential and material claim developments, consistent with Claim Handling Expectations and SOPs.
• Regularly provide (and assist Claims Management in gathering and providing) accurate information and data for Claims\' reporting.
• Comply with internal governance, legal and regulatory requirements.
• To remain familiar with relevant statutory laws, trends in judicial decisions and claims handling procedures in the insurance and reinsurance markets.

About You

• Claims experience of at least 5 years.
• University Degree and/or a professional insurance qualification from ACII, ANZIIF or equivalent.
• Network of insurer and broker contacts in the region would be an added advantage.
• A passion for delivering exceptional customer service.
• Good communication (written and verbal) and people skills.

• Curious, energetic, confident, collaborative, proactive, analytical, problem-solver, dependable, honest and transparent.
• Good organizational and time management skills, disciplined, agile, self-motivated, strategic and good judgment.
• Good coverage, investigation, loss evaluation and claim valuation skills.
• Experienced and skilled negotiator and effective presenter.
• Experience in engaging and managing external experts and attorneys, including effective cost and litigation management experience.
• Good understanding of underwriting, other insurance functions and insurance industry.
• Strong interpersonal skills, experienced relationship builder and high emotional IQ.
• Strong computer skills including proficiency in the use of MS Office (Word, Excel, Power Point).

Your appointment to this role will be subject to you meeting fit and proper requirements.

About Swiss Re Corporate Solutions

Swiss Re is one of the world\'s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

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Reference Code: 127667

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