Job Description

Primary Details
Time Type: Full time
Worker Type: Employee
This role is responsible for accomplishing various administrative tasks in support of the claims teams. Likewise, they are responsible for fulfilling specific steps in the entire end to end claims process.
Primary Responsibilities



Ensure compliance with QBE policies, procedures and relevant legislations and regulations Ensure compliance within delegated authority limits Maintain effective communication with customers Raise and authorize claims payments for valid invoices and within authority limits Settle fast track claims wherein invoices are already available Journal payments into claims Triage emails to correct claims handlers Make contact with another party to clarify contents of an invoice/ document Identify recovery opportunities on claims Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out Ensure all required documents are complete before a hand-off to the Recoveries team


Required Education



Bachelor's Degree or equivalent combination of education and work experience


Required Experience



NA


Preferred Competencies/Skills



Customer service skills Proficiency in MS tools Analytical and negotiation skills Excellent verbal and written communication skills (English) Preferably with Case Management Skills


Preferred Knowledge



Preferred Basic Knowledge of Insurance Basic Knowledge of Customer Service


QBE Cultural DNA



Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices


US Only - Disclaimer



To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.


Global Disclaimer



The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Skills:
Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management
Application Close Date: 14/11/2025 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.