Job Description

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Clearance Representative (9pm-7am) Federal Express Services (M) Sdn Bhd KL Eco City, Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 2,500 - RM 2,800 per month Job Highlights 2 Months Fixed Annual Bonus (14th Month Pay) & Variable Performance Bonus Tuition Assistance of USD 2,500 annually for self-development HR Asia Best Companies to Work for 2023 Package: Basic Salary of RM 2,500 to RM 2,800 + Bonuses + Overtime + Transport, Travel Night Shift + Insurance (including dependents) Your Opportunity We are expanding and looking for people to fill in new roles! If you have a can-do attitude and loves solving real world business problems, come join us as a Customs Clearance Representative and be part of our newly established Clearance Shared Service Centre to support Clearance Activities for various Countries. You will be based in KL Eco City and report to the Operations Manager. We are a diverse team of highly engaged people with benefits such as work from home flexibilities, occasional team activities as well as festive celebrations, and more!

Key Responsibilities:

Your main focus will be ensuring exceptional customer service experiences while streamlining the customs clearance process.

• Act as a direct point of contact for customers from the Singapore market via calls and emails, providing guidance on clearance instructions, delivery-related issues, handling paperwork requests, as well as addressing exceptions, inquiries, and feedback on shipment clearance matters. Your aim is to optimize clearance efficiency and maximizing customer satisfaction.

• Prepare all necessary documentation for inbound shipments requiring formal entries, ensuring compliance with SG Customs regulations.

• Any other job-related tasks assigned by the manager.

Skills Required:

• Strong Spoken and Written English (liaising with Singapore customers)

• Customer Service

• Accuracy and Attention to Detail

• Interpersonal Skills

• Microsoft Office and PC Skills

Minimum Requirements:

• Graduates with at least a Diploma in any field. Fresh graduates with a can-do attitude are encouraged to apply!

• Those with Secondary Education with 2 to 3 years of Experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations or general Logistics experience are also encouraged to apply.

• Strong English proficiency is a must.

• Comfortable working a fixed night shift (9pm to 7am Mondays to Thursdays, 9pm to 6am Fridays).

• Work on Malaysian Public Holidays is required to align with the SG Public Holiday schedule. You will be paid at a Public Holiday rate or replacement leave

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world\'s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you\xe2\x80\x99re joining a team with possibilities that literally span the world\xe2\x80\x94from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

FedEx