Job Description

Job Summary

The Claim Coordinator is responsible for managing and coordinating the overall insurance claim process, including communication with customers, insurance companies, and adjusters. This role ensures all required documents are collected, submitted, and processed efficiently to achieve smooth claim approval and workflow.

Key Responsibilities1. Customer Communication

Contact customers to obtain required documents for insurance claims. Provide guidance and explanation on claim procedures to customers. Update customers on claim progress and follow-up requirements.

2. Insurance Company Liaison

Communicate with insurance companies regarding claim status, pending documents, approvals, and additional requirements. Submit documents and ensure accuracy and completeness of submissions.

3. Coordination With Adjusters

Arrange and coordinate adjuster appointments with customers or the workshop. Assist adjusters during vehicle inspection and provide required information. Follow up with adjusters on assessments and reports.

4. Documentation & Administration

Ensure all claim documents (police report, photos, forms, invoices) are complete and filed. Maintain and update claim records in the system. Prepare and send official letters or emails related to insurance claims.

5. Workflow Support

Coordinate with the workshop team regarding repair scheduling after claim approval. Ensure smooth communication between customers, insurers, and workshop departments. Highlight urgent or problematic cases to supervisors for quick resolution.

Requirements

Minimum SPM / Diploma in Business, Administration, or related field. Good communication skills (Bahasa Malaysia & English). Able to handle calls professionally and follow up diligently. Basic knowledge of motor insurance claims is an advantage. Organized, responsible, and able to work independently.

Skills

Customer service Data entry & document management Communication & coordination Time management Basic insurance claim understanding
Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM1,700.00 per month

Benefits:

Professional development
Work Location: In person