Job Description

Job Title:

Client Advisor (Sales)

Location: Pavilion KL

Industry:

Luxury Fashion

Job Mission:

Provide excellent and specialized customer service by creating emotionally enriched relationships with clients Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized. Create a long-term authentic bond with clients by making them feel the experience is truly about them. Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.

Main Responsibilities:

Sales

Achieve individual KPIs:
a) Sales targets

b) Sales Per Transaction (SPT)

c) Unit Per Transaction (UPT)

d) Conversion rate

Assist in daily sales and weekly sales reporting to head office (where necessary).

Store Appearance / Visual Merchandising

Ensure store / stockroom are clean, neat and tidy always, product is properly stored, bags in dust bags, shoes by name/SKU and in size order. Ensure new stocks are displayed and merchandised in a timely and attractive manner.

Stock Management

Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

Customer Service & CRM

Acquire new clients to Ferragamo database. Develop client relationships by providing clients regular updates.

Candidate Requirement:

Minimum 1 year of working experience in retail or luxury fashion industry English speaking (Business level) Good communication skills Independent, detailed and willing to work in a fast-paced environment Customer orientated with good service flair Able to work retail operating hours including weekends and public holidays. Morning Shift, Afternoon Shift, Full Shift. Minimum 1 year of working experience in retail / luxury industry
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

Experience:

Luxury brands: 1 year (Required)
Work Location: In person