Client Coverage Manager
Petaling Jaya, Malaysia
Job Description
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Job : Retail Banking
Primary Location : Asia-Malaysia-Petaling Jaya
Schedule : Full-time
Employee Status : Permanent
Posting Date : 27/Mar/2023, 10:01:45 PM
Unposting Date : Ongoing
The Role Responsibilities Strategy To execute and deliver towards the growth of Business Banking in line with Group\xe2\x80\x99s strategies Business
- Provide direct support to the Relationship Manager for the assigned client portfolio as follows
- Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client, CDD Operations, Legal and Compliance and relevant operations teams as required to ensure the clients expectations are met or exceeded.
- Actively engage and collaborate with Clients, RM and Product Partners to understand and respond to any issues / concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
- Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with CDD Operations) and flow maintenance.
- Ensure high standards of hygiene (including OR, Portfolio management, Credit risk, etc) in the portfolio.
- Escalate issues / concerns relating to account maintenance activities for follow up as relevant.
- Follow through to ensure documentation completion and validate limits are correctly loaded / reflected in TP systems.
- Liaise with Legal and Compliance, CDD Operations, IMO, CRC and Clients on standard documentation processes.
- Obtain necessary approvals for T&C deviations on standard docs from the relevant authoriser as necessary.
- Ensure document deficiencies are minimised and are rectified in a timely manner. (EPDM and Offerings).
- Support the RMs on the extractions of CCRIS, CTOS and GNS RT Reports.
- Liaise with CDD Operations / GAM / FAM if required on CDD related items.
- Comply with CPBB and BNM Policies.
- Ensure general portfolio hygiene of client data from a quality control perspective i.e. correct client tagging, segment classification etc in SCI, WorkBench.
- Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities.
- Attend EAR/ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
- Support RM to seek transactional approvals as necessary (ie cash, FX) to ensure faster TAT on trade transactions.
- Provide support on other projects as assigned under the business initiatives.
- Support Network Delivery through documentation facilitation (passporting).
- Support RM on Cash Management and Audit Confirmations.
- Co-ordinate with Operations / GBS to rectify any operations related issues which can be resolved locally and issue Standard Instruction Form (SIFs) wherever required within authority.
- Ensure adherence to all internal / regulatory policies and regulations.
- Responsible for driving appropriate culture and values within the team. Setting appropriate tone and expectations for the team, working in collaboration with risk and control partners across all functions to effectively embed a strong culture of risk awareness and good conduct for business.
- Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes.
- Ensure adherence with the relevant policies and processes, including
- Anti-Money laundering (AML) and all applicable money laundering prevention procedures
- Client Due Diligence and Related Periodic Reviews
- Environmental and Social Risk Management (ESRM)
- Approval and review of Credit Applications
- Anti-Bribery and Corruption (ABC)
- Maintain Documentary standards
- Client Suitability Standards
- Treating Customers Fairly
- Gift and Entertainment
- Cross-Border Policy
- Data Confidentiality
- Sanctions
- Embed the Group\xe2\x80\x99s values and code of conduct to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.
- Responsible for delivering \xe2\x80\x98effective governance\xe2\x80\x99; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Engage with all audit report findings and ensure feedback is acted upon.
- Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Ensure adherence to all the local regulations (i.e., Bank Negara Malaysia), guidelines and policies.
- Ensure compliance to the Group Sanctions Procedures.
- Key functional partners i.e. IMO, Credit, MDU, Legal, Compliance, Product Operations (Trade, Cash, FMO etc), Finance, Marketing
- Product partners
- GAM / FAM / RM
- Credit Analyst
- Market Data Services providers
- Legal firms, Audit
- Clients
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
- Embed Here for good and Group\xe2\x80\x99s brand and values.
- Candidate should have a Degree in Business, Finance, Accounting or any relevant background.
- 2 years related working experience. (Commercial Banking / Business Banking / Trade Operations, etc)
- Experience in client fronting and relationship management is an added advantage.
- Good interpersonal and communication skills.
- Independent and self-motivated.
- Discretional Lending knowledge
- CASA Products and Processes
- Trade Products knowledge
- CDD Process knowledge
About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Job Detail
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Job IdJD924559
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned