Client Management Specialist
Kuala Lumpur, Malaysia
Job Description
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- Manage day-to-day client inquiries including the orchestration of workflow and timely resolution between internal teams. Inquiry types include data reconciliation and validation, data delivery and logistics, mathematical in nature within the context of client servicing. On occasion, this person will also be responsible for coordinating team task deliverables and client communications. Clients include Asset Managers, Banks, Hedge Funds, Mutual Funds, and Total Return Swap programs
- Capture and report client statistics, trends, and metrics based on a series of quantitative measures (e.g. Assets Under Management).
- Prepare billing reports based on clients\' contractual schedules. Includes the presentation of trend/profitability analysis to Senior Management and Finance
- Provide overall support and customer service to entirety of Services clients; ensuring team coverage model of 7am-7pm CST is in place and operating daily
- Assist all team members with as needed daily project management, data validation, and data deliverables.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
Job ID: 284129
Posted On: 2023-03-30
Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
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Job Detail
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Job IdJD927052
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned