Job Description

CACEIS is the asset servicing banking group of Crxc3xa9dit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent.With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwideBy working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2024-95207Publication date 24/12/2024Job descriptionBusiness typeTypes of Jobs - Asset ManagementJob titleClient Operations Officer, Custody Income Processing M/FContract typePermanent ContractExpected start date03/02/2025Management positionNoJob summaryWhat is the opportunity?As an Officer, you are responsible for day to day accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.Supporting Europe region with working hours of 3:00pm to 12:00am, subject to business needs.Supplementary InformationWhat will you do?

• Ensure prompt escalation of operational issues that may cause financial or reputational issues to CACEIS or its clients to Senior Officer/Assistant Manager/Manager of the team/department.
• Ensure Entitlement entries carry the correct valuation in providing accurate Unit Price for NAV calculation.
• Process receipt of Entitlements within agreed service standards.

Full adherence to the team's control functions, including operations/events and end-of-the-day checklists. * Assist with the day-to-day administrative tasks of investigation/amendment and clearance of reconciling items in ensuring accurate corporate events processing.

• Ensure that queries raised/assigned to individuals are answered within agreed service standards.
• Review procedures and processing on a regular basis with advice to Assistant Manager for process improvements (time saving/cost effectiveness).
• Ensure on-going productivity by providing back-up relief for staff who are absent or on leave.
• Continually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times.
• Full awareness on PPL process and conduct periodically reviews on existing procedures with a focus on increasing accuracy, efficiency and best practices.
• Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy.

Position locationGeographical areaAsia, MalaysiaCityPutrajayaCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / Speciality

• Post-secondary education with an accounting/finance concentration or equivalent.

Level of minimal experience0-2 yearsExperience

• Good technical knowledge of varying Corporate Actions/Income/Tax within different markets.
• Knowledge of Swift.
• Exceptional analytical thinking, attention to detail and a sense of urgency.

Technical skills required

• Good technical knowledge of varying Corporate Actions/Income/Tax within different markets.

CACEIS