Job Description

CACEIS is the asset servicing banking group of Cr\xc3\xa9dit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent.With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwideBy working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2023-84529Publication date 19/07/2024Job descriptionBusiness typeTypes of Jobs - Asset ManagementJob titleClient Operations Officer, Entitlements M/FContract typePermanent ContractExpected start date02/09/2024Management positionNoJob summaryWhat is the opportunity?CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC Investor Services\' European business and Malaysia centre of excellence, delivering operational excellence.As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in the Europe (Belgium, Ireland, Luxembourg, Switzerland and United Kingdom) with a global operating model that maximises efficiencies across time zones, supports 17/5 operational capability with follow-the-sun model, enhances scalability of our global operations and the implementation of standardized processes.As an Officer, you receive, investigate, and responds to all customer inquiries and complaints regarding banking products and services; processing basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Region: EuropeWorking Hours: 3PM - 12AMSupplementary InformationWhat will you do?

• Ensure prompt escalation of operational issues that may cause financial or reputational issues to CACEIS or its clients to Senior Officer/Assistant Manager/Manager of the team/department.
• Ensure Entitlement entries carry the correct valuation in providing accurate Unit Price for NAV calculation.
• Process receipt of Entitlements within agreed service standards.
• Full adherence to the team\'s control functions, including operations/events and end-of-the-day checklists.
• Assist with the day-to-day administrative tasks of investigation/amendment and clearance of reconciling items in ensuring accurate corporate events processing.
• Ensure that queries raised/assigned to individuals are answered within agreed service standards.
• Review procedures and processing on a regular basis with advice to Assistant Manager for process improvements (time saving/cost effectiveness).
• Continually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times.
• Full awareness on PPL process and conduct periodically reviews on existing procedures with a focus on increasing accuracy, efficiency and best practices.
• Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy.

Position locationGeographical areaAsia, MalaysiaCityCyberjaya, SelangorCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / SpecialityTertiary education with an accounting/finance concentration or equivalent.Level of minimal experience0-2 yearsExperience

• Possess a good understanding of varying Corporate Actions/Income/Tax within different markets.

CACEIS