Client Relationship Manager

Bukit Mertajam, Pulau Pinang, Malaysia

Job Description

Poh Wah Machinery & Trading Hiring! Full Time Client Relationship Manager in Pulau Pinang, Earn up to MYR 6,000 - Ricebowl
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Client Relationship Manager
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MYR5,000 - MYR6,000 Per Month
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Fewer than 10 applicants. Your chances are good!
Posted 21 hours ago o Closing 27 Dec 2025
Fewer than 10 applicants. Your chances are good!
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Working Location

  • Lot 3750, Jalan Bukit Tengah Bukit Mertajam Pulau Pinang Malaysia 14000

Requirements
  • To be able to communicate in Mandarin (Hokkien will be an advantage to be considered as we are located in Penang)
  • Valid driving license and willingness to travel to job sites when required.
  • Independent with a desire to excel at work
  • Diploma or Degree in Business, Engineering, or a related field.
  • Minimum 3 years of experience in customer service, operations, or key account management within the construction equipment or heavy machinery industry.
  • Strong communication, coordination, and problem-solving skills.
  • Hands-on attitude with a customer-first mindset.
  • Ability to work independently and manage multiple accounts effectively.
Responsibilities
  • Manage and maintain strong relationships with key customers to ensure long-term satisfaction and repeat business.
  • Coordinate with service, logistics, and technical teams to ensure timely delivery, maintenance, and support of equipment.
  • Monitor and follow up on ongoing rental contracts and equipment performance.
  • Handle customer requests, complaints, and feedback promptly and professionally.
  • Support sales and rental teams in preparing proposals, quotations, and after-sales documentation
  • Conduct regular client visits to understand operational challenges and propose suitable solutions.
  • Track and manage service schedules, equipment status, and related reports.
  • Ensure all service operations comply with company standards and safety policies.
  • Provide management with periodic updates on customer performance, service quality, and improvement plans.
  • Assist in handling Branch Manager's customers
Benefits
  • Casual working environment
  • Casual dress code
  • On the job training
Additional Benefits
  • Annual Leave
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Allowance Provided
Skills
Key Account Management Client Relationship Management Customer Service Sales Management Business Development Negotiation Communication Skills
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Job Detail

  • Job Id
    JD1341539
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    RM 6,000 per month
  • Employment Status
    Permanent
  • Job Location
    Bukit Mertajam, Pulau Pinang, Malaysia
  • Education
    Not mentioned