Job Description

Poh Wah Machinery & Trading Hiring! Full Time Client Relationship Manager in Pulau Pinang, Earn up to MYR 6,000 - Ricebowl
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Client Relationship Manager
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MYR5,000 - MYR6,000 Per Month
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Fewer than 10 applicants. Your chances are good!
Posted 21 hours ago o Closing 27 Dec 2025
Fewer than 10 applicants. Your chances are good!
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Working Location

• Lot 3750, Jalan Bukit Tengah Bukit Mertajam Pulau Pinang Malaysia 14000

Requirements

• To be able to communicate in Mandarin (Hokkien will be an advantage to be considered as we are located in Penang)
• Valid driving license and willingness to travel to job sites when required.
• Independent with a desire to excel at work
• Diploma or Degree in Business, Engineering, or a related field.
• Minimum 3 years of experience in customer service, operations, or key account management within the construction equipment or heavy machinery industry.
• Strong communication, coordination, and problem-solving skills.
• Hands-on attitude with a customer-first mindset.
• Ability to work independently and manage multiple accounts effectively.

Responsibilities

• Manage and maintain strong relationships with key customers to ensure long-term satisfaction and repeat business.
• Coordinate with service, logistics, and technical teams to ensure timely delivery, maintenance, and support of equipment.
• Monitor and follow up on ongoing rental contracts and equipment performance.
• Handle customer requests, complaints, and feedback promptly and professionally.
• Support sales and rental teams in preparing proposals, quotations, and after-sales documentation
• Conduct regular client visits to understand operational challenges and propose suitable solutions.
• Track and manage service schedules, equipment status, and related reports.
• Ensure all service operations comply with company standards and safety policies.
• Provide management with periodic updates on customer performance, service quality, and improvement plans.
• Assist in handling Branch Manager's customers

Benefits

• Casual working environment
• Casual dress code
• On the job training

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Allowance Provided

Skills
Key Account Management Client Relationship Management Customer Service Sales Management Business Development Negotiation Communication Skills
Important Information
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Skills Required