Client Relationship Manager
Johor Bahru, M01, MY, Malaysia
Job Description
This job is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. Their role is to build strong relationships, drive product adoption, and increase customer satisfaction to maximize retention and growth.
Key Responsibilities
Customer Onboarding:
Help new customers understand and successfully use the product.Relationship Management:
Maintain strong relationships with key clients, ensuring satisfaction.Product Adoption & Training:
Provide guidance and support to maximize product usage.Proactive Engagement:
Anticipate customer needs and address issues before they arise.Renewals & Retention:
Work to reduce churn and increase customer loyalty.Cross-Selling & Upselling:
Identify opportunities to offer additional services or upgrades.Feedback & Improvement:
Gather customer feedback and collaborate with internal teams for product enhancements.Key Skills Required
? Strong communication & interpersonal skills
? Problem-solving & analytical thinking
? Customer-focused mindset
? Ability to manage multiple accounts
? Proficiency in CRM tools (e.g., Salesforce, HubSpot)
Requirement of the Job
Training in KL for 3 months - 6 months if selected
Job Types: Full-time, Permanent
Pay: RM6,000.00 - RM7,500.00 per month
Benefits:
Opportunities for promotion Professional development
Work Location: In person
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Job Detail
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Job IdJD1371758
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor Bahru, M01, MY, Malaysia
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EducationNot mentioned